Sales Support Administrator

Job description

Role Profile :

Job Title: Sales Support Administrator
Business Unit: Sales Support, Dell Financial Services (DFS)
Reporting Manager: UK & I Sales Support Team Leader – Dell Financial Services (Rod Lavery)
Job Band: IE
Location: Cherrywood, Dublin, Ireland

Summary of Role:
The DFS Sales Support Team provides first class sales support to Dell Sales, DFS Sales and external dealers across 19 countries in EMEA. The Sales Support Team drives the sales pipeline from inception (customer proposal) through to contract booking whilst ensuring that all financial contracts are fully compliant.
The Sales Support team work very closely with Dell Sales/Dealers & customers alike to ensure that all documentation required to support prompt credit decisioning and funding is obtained as efficiently as possible, while ensuring excellent service delivery throughout.
Working as a member of the Sales Support Team, the Sales Support Administrator will be responsible for Sales Support activity for DFS, focusing on the following key tasks: quote generation and follow-up, proposal capture, documentation generation and chasing, sales pipeline management, deal conversion, dealer support & query resolution.

The Sales Support Administrator will work very closely with the Sales Team to ensure that monthly/quarterly volume targets are met. They will also ensure that documentation is completed and booked correctly within target SLAs, reflecting the terms and conditions of the underlying contracts, as well as DFS's internal Operations and Finance policies & procedures. They will also be responsible for ensuring that all deals meet local Know Your Customer, Anti money laundering & overall compliance requirements and for liaising closely with local Sales and Credit teams to resolve any documentation, credit, pricing or legal issues preventing booking.

Hiring profile:

Essential:
· 1- 3 years' experience in a finance related function
· Excellent administration and organisational skills
· Ability to work efficiently under pressure
· Strong team player with ability to work on own initiative
· Strong PC, numerical and mathematical skills
· Good attention to detail
· Excellent English language skills (both written and verbal)
· Good sales focus

Desirable:
· 3rd level qualification
· Prior leasing experience
· Experience of eBoss & Infolease

Desired profile

Key Responsibilities / Accountabilities:

·  Ensure that lease quotes are issued correctly and followed up to drive sales conversion.
·  Enter new proposals with sufficient data into eBoss to enable credit decisioning.
·  Communicate credit decisions to customer/dealers.
·  Generate contract documentation.
·  Follow up on documents that have been sent to the customer.
·  Confirm that all deals are fully compliant prior to booking & funding.
·  Meet target SLAs for funding, ensuring Same Day Funding where possible.
·  Issue Welcome Letters to customers.
·  Scan all deals within expected SLAs & update systems/reports accordingly.
·  Review on -going sales pipeline regularly with Sales & follow-up on all deals.
·  Work closely with the Sales Organisation to ensure that monthly volume targets are met and play a proactive, leading role in driving pipeline management and conversion.
·  Efficiently handle queries from Sales and/or customers and follow through to resolution.
·  Liaise closely with Internal Compliance team to ensure adherence to all internal & external audit requirements.
·  Minimise sales support errors and ensure all audits passed.
·  Perform 2 nd level compliance checking by auditing sample of contracts booked on a monthly basis as required.
·  Support Managers in the development & implementation of business process improvements & efficiency/productivity gains.
·  Act as systems champion/SME on eBoss/other key sales support systems as required.

Competencies:
Good communication skills
Flexibility
High integrity
Strong drive for results
Customer orientation
·  Team player