Inside Sales Representative
Quezon City, Philippines Sales
Job description
Role Overview
Dell is hiring Inside Sales Representatives who have strong organizational, planning, and communication skills with a track record of building successful customer relationships in a transactional environment. This position offers you the opportunity to work in a merit based environment and utilize your sales experience, while scaling your career into advanced sales and/or leadership in a Fortune 50 company. An Inside Sales Representative is responsible for selling Dell services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience.
Role Responsibilities
· Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers
· Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive
· Recommends services solutions considering customer needs and Dell interests
· Stays abreast of current industry trends and how Dell's customers are being impacted to help solve specific market challenges in targeted segments
· Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
· Effectively prioritizes multiple demands while ensuring customer needs are met
· Makes decisions based upon an appropriate amount of information/data analysis
Desired profile
Requirements
· 3-4 years of years of relevant experience in International Call Center voice process
· Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs
· Articulate communicator, fluent in English with excellent listening skills
· Adaptable to day or night shift
· Self-motivated and ambitious
· Sells Consultatively – has the ability to use collaborative communication to engage clients in discussions that results in mutual value.
Preferences
· Experience in Sales Process preferred