Client Tech Supt Specialist (Vietnamese Speaking)

Job description

· Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.
· Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
· Analytical, articulate, result-oriented and provide excellent follow-up.
· Maintain accurate call logging and tracking into Helpdesk database.
· Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Desired profile

·  Ability to speak Vietnamese Language and supporting Vietnam's customer with clear accent and high proficiency.
·  Degree in Computer Science / IT related discipline with at least 1 year related working experience.
·  Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
·  Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
·  Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific.
·  Able to work rotating shifts including 24x7.
·  Speak, read and write proficiently in English. Added language skills will be an advantage.

Exposure & knowledge to the following systems technologies:
·  Intel CPU based servers
·  SCSI and RAID
·  Fiber Channel storage subsystems
·  ISA, PCI, EISA, combo interfaces
·  ECC, SDRAM, RDR memories
·  Backup solutions and peripherals
·  Systems management (an added advantage)
·  Systems recovery (and added advantage)
·  LAN with Ethernet/802.3 network like 10/100/1000baseT and Token Ring or fiber optics (an added advantage)
·  Structure cabling systems
·  MS Windows 7, Win 2000, XP, Vista or NetWare operating systems
·  TCPIP, Netbios and other protocols
·  Microsoft clustering, Microsoft Internet, Storage, Unix