Application Management Analyst

Job description

· Resolve IT issues submitted by end users within SLA.
· Work with Level 2 team to resolve the issues within stated OLA.
· Document the incidents learning into the global knowledge database tool for sharing and references
· Flexibility in working hours
· Support application on weekends when required.
· Perform application support and maintenance to meet required service level agreement.
· Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking.
· Perform data analysis of recurring IT issues and develop stability improvement plan.
· Work with Level 2 teams to identify recurring issues, knowledge based articles enhancement, improve SLA etc

Desired profile

·  University level degree in Information Technology.
·  Possess a 1-2 years of experience in software support.
·  Experienced in current and emerging technologies and standards i.e. Oracle SQL&PL/SQL,Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage.
·  Strong interpersonal and fluency (written and spoken) in English.
·  Strong team player with ability to work in a team and as individual contributor.
·  Able to work on a shift rotation.
·  Strong team player with ability to work in a team and as individual contributor.
·  Good analytical, problem solving, negotiation and organizational skills.
·  Experience in Stakeholder Management & escalation management will be added advantage.
·  Able to work with minimum supervision.