Operation Support Representative, 6 month contract

Job description

ABOUT DELIVEROO

Changing the way the world thinks about food delivery is what we’re all about. That’s why we love bringing amazing restaurant food to people like you – whether it’s juicy burgers, fiery curries or fresh poké bowls.

It’s been been a whirlwind of a journey since our launch in 2013 – we’re now in 12 countries and over 200 cities, with stylish headquarters based in the heart of London.

As a food obsessed, friendly bunch, we enjoy brainstorming ideas to solve business challenges – and we’re not afraid of making great ones happen fast.

 

THE ROLE

We are looking for ambitious, energetic, target-driven individuals to join our Operations Department during our busiest time of year and help keep our hard-working riders happy and motivated. This is the perfect opportunity to take your first steps in an exciting, fast-growing business and develop your operational abilities.

The role will be full time on a 6 month contract basis based in our Melbourne Head Office.

 

RESPONSIBILITIES

The Rider Support Team is the riders’ primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries and guarantee the best possible riding experience with Deliveroo.

Rider Support Representatives have the ability to diagnose problems and efficiently execute processes. They are computer literate, quick to pick-up new software and comfortable solving problems with data backed solutions. Most importantly, they have a desire to get it done and understand the necessity of getting their hands dirty with execution.

Your responsibilities will include:

·  Answering rider queries by email and phone
·  Keeping riders happy by providing excellent customer service
·  Identifying and understanding key issues based on rider feedback and then filtering this to relevant stakeholders for action
·  Assist the rider payments team with rider administration, adjustments and data entry
·  Keeping up to date with any changes or new policies and communicating these to the riders when necessary
·  A whole host of other ad hoc tasks!

 

REQUIREMENTS

·  Be a clear and confident communicator by email
·  The ability to employ the appropriate tone in any situation
·  A good level of IT competence
·  Proficiency in English
·  Self-motivated and eager to learn
·  Has a real get up and go attitude
·  A strong history in administrative work or a similar skill set is a plus

 

BENEFITS  

·  Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
·  Open, respectful and fun company culture
·  BIG Friday lunches – Deliveroo'd to the office of course!
·  Weekly Exercise class to counteract all the amazing food!
·  Have a real impact on the company’s growth and evolution
·  Work with people who love what they do every day

 

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.