Technical Support Cloud Internship/Co-op, Part or Full-time, Winter/Spring 2017, January – May/June 2017

Job description

Company descriptionDescriptif de l'entreprise

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 200, 000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit www.3ds.com.

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.

Job descriptionDescriptif du poste

Candidate's profileProfil recherché

Position SummaryRésumé du poste

SUMMARY
Our new intern will collaborate with us to build an instructional video library to help customers work through basic 3DEXPERIENCE Problems as well as help us Monitor Support team performance via metrics and analytical reports. This person will also attend basic product training enabling them to provide basic phone support to our customers.

This is a paid internship, part time 20-24 hours per week or full time 40 hours per week January 2, 2016 – May 2017 or longer. The Intern/Co-op will not exceed 999 hours worked in a one year period from start date.

The internship is based at Dassault Systèmes North American Headquarters at 175 Wyman Street, Waltham, Massachusetts. There is a free shuttle bus service during the morning and evening commutes between the MBTA’s Red Line Alewife T stop and our office.

Position DescriptionDescriptif du poste

RESPONSIBILITIES
• Serve as the initial contact for incoming telephone and chats from cloud based customer
• Document the problem clearly within our bug tracking system and determine the severity
• Dispatch problems to local support subject matter expert as needed
• Document process improvements and knowledge articles based upon their experiences
• Contribute to building and debugging test Environments for 3DExperience Platform as part of our installation and migration teams
• Catalog builds VCloud environments within our ENOVIA and VCLOUD systems

Type of contractType de contrat

EducationFormation académique

RequirementsExigences

REQUIREMENTS
• Currently enrolled in a Bachelor, Master, or PhD engineering or computer science program
• Must be enrolled in a Bachelor, Master, or PhD engineering or computer science program for the duration of the internship; cannot not graduate or have graduated
• Minimum cumulative GPA 3.0 or higher
• Work onsite at a Dassault Systèmes location; no remote or offsite permitted
• Ability to work independently and/or within a collaborative team structure
• Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
• Highly organized with critical attention to details
• Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge
• Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don’t know in technology, but excited about it due to your curiosity
• Strong functional use of Microsoft Office Word, Excel, PowerPoint, and knowledge of Access or SQL
• Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.) verbally clear, concise, and grammatically correct oral (speaking) communication skills in English
Plusses, not required
• Cumulative GPA 3.3 or higher
• At least one additional language other than English, such as (but not limited to), French, Spanish, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
• Advance knowledge and experience with Excel, Word, and PowerPoint functions, and SQL

QualificationsQualifications

Compensation & BenefitsRémunération & Avantages Sociaux

How to apply?Comment postuler ?

Closing StatementsAvis

AN EQUAL OPPORTUNITY EMPLOYER: Dassault Systèmes is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, marital status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.