Technical Customer Support Internship- SOLIDWORKS, Summer 2017, May - August 2017
Waltham (Middlesex County) Design/UX/UI
Job description
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities.
3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
This commitment is evident in all aspects of 3DS’s employment practices and policies, including recruiting, hiring, job assignment, promotion, compensation, discipline, discharge, benefits and training. In addition to its commitment to provide equal employment opportunities to all qualified individuals, certain 3DS entities have established an affirmative action program to promote opportunities throughout the organization for individuals in certain protected classes. All employees are expected to comply with any Affirmative Action Plan in effect for the 3DS entity for which they work.
• Attend training courses and acquire proficiency in SOLIDWORKS software, with the opportunity to obtain certifications
• Knowledge base (KB) maintenance by reviewing written works and electronic filing of solutions to problems
• Annual Customer Survey mining, analysis, and reporting in Microsoft® Excel® and call-backs to customers and Value Added Resellers (VARs) as needed
• Service Request Processing for SOLIDWORKS and our free products
• Software testing across the SOLIDWORKS products
• Review training book as part of quality control and perform the exercises to determine accuracy and functionality
• eLearning quality control and project management, as required
As a Technical Support Intern you will learn and gain experience by doing
• Learn new and complex SOLIDWORKS features and how our customers are using the software
• Test software across platforms, including software bug documentation and processing
• Learn how to professionally interact with our technical customers and what technical questions to ask to immediately identify problems or knowledge gaps
• Learn how to write an instructional email to a technical customer to enable them to fix their issue or instruct them on a new feature and how it will help them, e.g., eLearning
• Learn new and advance Excel functions, and how to mine, interpret, and present data points/conclusions using Microsoft PowerPoint® and Excel
• Earn a Certified SOLIDWORKS Professional certification and Certified SOLIDWORKS Expert certification
• Interact with customers via phone and email about newly released SOLIDWORKS commercial beta software for help, bug tickets, and our free products standard releases for eDrawings®
The Technical Support Intern will be involved in support and training activities with different groups on projects related to software testing, quality control, eLearning, training, and technical support. He/she will have the opportunity to become proficient in SOLIDWORKS software and potentially obtain SOLIDWORKS certifications.
This is a highly competitive and sought-after full time, 40 hours per week, paid internship. Last year, the hiring team reviewed over 2,000+ resumes from online applications and career fairs for this opportunity. After 100+ initial and technical phone screens, only 30 students were invited for full day onsite interviews. We extended 10 offers last February, and 9 students accepted within 12 hours. All 2016 Technical Support summer interns were Certified SolidWorks Professional-CSWP by early August. Past students were from Massachusetts Institute of Technology MIT, Worcester Polytechnic Institute WPI, Brown University, Tuft University, and Northeastern University.
The internship is based at Dassault Systèmes North American Headquarters at 175 Wyman Street, Waltham, Massachusetts. There is a free shuttle bus service during the morning and evening commutes between the MBTA’s Red Line Alewife T stop and our office.