Expires soon Dassault Systèmes

CAD Technical Support Engineer

  • Waltham (Middlesex County)
  • Design / Civil engineering / Industrial engineering

Job description

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 

 



3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law.  3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.



 



This commitment is evident in all aspects of 3DS’s employment practices and policies, including recruiting, hiring, job assignment, promotion, compensation, discipline, discharge, benefits and training.  In addition to its commitment to provide equal employment opportunities to all qualified individuals, certain 3DS entities have established an affirmative action program to promote opportunities throughout the organization for individuals in certain protected classes.  All employees are expected to comply with any Affirmative Action Plan in effect for the 3DS entity for which they work. 



Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community.  Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks’ vacation and 8 paid holidays plus 4 floating holidays.



In this role, you will:
•    Diagnose and solve a range of issues, including, but not limited to: software deployment, installation & setup, general 3D modeling, mechanical engineering application specific usage, and hardware related software issues.
•    Provide resolution to technical support issues in a professional and timely manner.
•    Develop workarounds and operating techniques when needed and communicate them to customers and resellers.
•    Work cross-functionally with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
•    Conduct webinars/support training to the reseller support staff to enhance their support skill set.
•    Develop and implement web based support including knowledge base articles, technical and operational techniques, and technical documentation.



Dassault Systèmes SolidWorks Corporation is seeking an individual to provide technical support to resellers and end users of its Mechanical Computer Aided Design (Mechanical CAD) products.



 



 

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