Offers “DANONE”

28 days agoDANONE

Field Operation Manager

  • Phnom Penh, CAMBODIA

Job description


Experience #lifeatdanone

Work with many brands

About the job

Danone Specialized Nutrition Business Services is seeking for Field Operation Manager. With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about!



Primary Purpose of the job

·  Lead Field Operations short term strategy and planning in line with Channel and Sales Always-On strategy and plan to contribute to Sales Functional objective and company business objective
·  Manage Field Force and Field Operations by liaising with field force business partner and Danone team to deploy and execute Trade & Channel activities to achieve the aligned KPIs including but not limited to BOFC, NUC recruitment & retention, NUC conversion, sellout/offtake target, in-store execution, stores activation and market intelligence.
·  Develop high performing team by driving Training & Capabilities Development plan, reward & cognition, and accountable for delivering set KPIs.



Field Operation Strategy & Planning:

·  Develop Field Operation Strategy & Planning in conjunction with Sales-Always-On strategy, brand strategy, and channel strategy by identifying what is working, not working, and prioritized issues & opportunities.
·  Manage Field Force operation budget and costs according to annual allocation to ensure efficient usage of resource.
·  Develop and implement processes, tools, and system for field force team (e.g. consumer engagement SOP, Selling toolkit, FAQs, Scripts …)
·  Analyze and identify business opportunities within respective areas.
·  Develop and implement various quality control methods (e.g. field force dashboard, call validation)
·  PC deployment plan to ensure right store selection by following channel strategy

Field Forces & In-store execution Management:

·  Lead and manage Field Force team (PC) to drive new user recruitment, conversion, and retention.
·  In-store excellence execution to ensure PC team follow the picture of success (Merchandising, FEFO, MSL, PiCOs) to maximize offtake in the stores
·  Understand and respond to competitive activities, initiate, and recommend actions to counter-act these to help protect our market position.
·  Monitor all competitor activities, including consumer promotion, activation, event, trade rebate, trade launch and report it to management.
·  Responsible for pricing update and report it to management.
·  Allocate duties and responsibilities to employees on the field.
·  Monitor all field operations to identify and resolve issues and ensure operational efficiency.
·  Daily/weekly/monthly report of field force operation
·  KPIs setting for regular tracking on the performance on monthly, quarterly basis.

Stores Activation Management:

·  In-store activation conducted by Product consultant activation team to drive trial and conversion.
·  Monthly store activation route plan and mechanic support
·  Allocate PC team to join company event to drive purchase, new user recruitment, consultant, advice to mums in the roadshow, health talk, kid fair.
·  Daily/weekly/monthly report of field force operation

Training & Capabilities Development: 

·  Analyze and identify training requirements via training needed for soft and hard skill for PC team.
·  Provide on-the-job coaching/trainings to develop high performance, demonstrate in-field best practices.
·  Responsible for motivating and encouraging team to develop and achieve company goals and objectives.

Stakeholders Management:

·  Collaborate with Sales, Marketing, HN, distributor, Field Force business partner to deliver sellout, offtake, and new user recruitment per plan.
·  Build and maintain long-term relationships with external vendor to ensure sustainability of service provided.
·  Field works to get more insight and closely monitor of trade inventory, competitor activities and build a good relationship with trade to drive sellout and recommendation.


About you

CAPABILITY PROFILE – Required Background & Leadership


Education and Knowledge:

·  Bachelor’s degree of administration, management 
·  Computer literate
·  Strong verbal & written communication skills in English and Khmer language
·  Relevant knowledge in infant nutrition and food science will be an advantage


·  Experience in working with the retail operation, sales, marketing
·  At least 3-year experience in a supervisory position or have experience in leading working groups

Required personal attributes:

·  A team player
·  Able to communicate at all levels
·  Strong leadership capabilities, decisive with high level of integrity
·  Analytical and with good presentation skills
·  Proactive, good follow through and results oriented
·  Strong communication, negotiation and presentation skills including written & spoken English and Khmer language
·  Planning and organizing, co-ordination, delegation, control, able to drive a car with possesses a valid driving license.

About us

Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.


Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.


We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation

We believe that our differences will make the difference.


For more information, please visit our website at


What's next?
Willing to start your meaningful journey? Hit the APPLY button! or you can contact us:
Chanvoleak Chum (Voleak/April)
Learning and Talent Acquisition Manager, Danone Specialized Nutrition Cambodia

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