Offers “DANONE”

Expires soon DANONE

Customer Service and Customer Collaboration Manager

  • Utrecht (Utrecht)
  • Administration

Job description

Will you be our next rising star in the Customers Collaboration team, located in Utrecht?

About the role:

As part of the Costumer Service team you will be responsible for managing all aspects of the order to delivery processing:

·  To send orders to Warehouse
·  Invoicing and crediting
·  Selling obsolete stock to our "Short date sales" customers, cooperate with the Sales team when there are big volumes
·  Proactively inform our customers about delays, out of stock, change of delivery days during holidays etc
·  Handle complaints and deviations
·  New products listings and delists - Event management control with customer SC + internal teams
·  Be the "voice" of the retailer within the supply-chain and the wider business
·  Work across the SC as part of joint continuous improvement planning to drive KPIs through RCA
·  Regularly monitors overall customer service level, develop/generate reports (routine & adhoc) to better evaluate performances against KPIs (internally and externally)
·  Motivates team members by actively listening, encouraging, rewarding and recognizing exemplary efforts. Upholds high integrity and professionalism through leading by examples

About you:

·  Previous around 3 to 5 years in Supply Chain in FMCG , nice to have previous supply/demand planning or logistic roles.
·  Master or bachelor's degree in Supply Chain or equivalent by experience
·  Must be fluent in Dutch and English - written and spoken
·  Very strong relationship building skills & excellent communication skills. Experience of building a customer partnership
·  Strong Analytical skills - able to interpret data and add insight and relevance to data
·  Excellent time management skills highly organized
·  Autonomy & pro-activity, challenging and able to influence
·  Assertive and confident.
·  Strong Excel & PowerPoint skills

What's next?

Hit the “ apply now ” button. According to GDPR compliance applicantions by email wont be considered.

Need more information? Please contact me Anh Tran , Talent Team- Benelux via

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