Customer Service and Customer Collaboration Manager
Utrecht (Utrecht) Administration
Job description
Will you be our next rising star in the Customers Collaboration team, located in Utrecht?
About the role:
As part of the Costumer Service team you will be responsible for managing all aspects of the order to delivery processing:
· To send orders to Warehouse
· Invoicing and crediting
· Selling obsolete stock to our "Short date sales" customers, cooperate with the Sales team when there are big volumes
· Proactively inform our customers about delays, out of stock, change of delivery days during holidays etc
· Handle complaints and deviations
· New products listings and delists - Event management control with customer SC + internal teams
· Be the "voice" of the retailer within the supply-chain and the wider business
· Work across the SC as part of joint continuous improvement planning to drive KPIs through RCA
· Regularly monitors overall customer service level, develop/generate reports (routine & adhoc) to better evaluate performances against KPIs (internally and externally)
· Motivates team members by actively listening, encouraging, rewarding and recognizing exemplary efforts. Upholds high integrity and professionalism through leading by examples
About you:
· Previous around 3 to 5 years in Supply Chain in FMCG , nice to have previous supply/demand planning or logistic roles.
· Master or bachelor's degree in Supply Chain or equivalent by experience
· Must be fluent in Dutch and English - written and spoken
· Very strong relationship building skills & excellent communication skills. Experience of building a customer partnership
· Strong Analytical skills - able to interpret data and add insight and relevance to data
· Excellent time management skills highly organized
· Autonomy & pro-activity, challenging and able to influence
· Assertive and confident.
· Strong Excel & PowerPoint skills
What's next?
Hit the “ apply now ” button. According to GDPR compliance applicantions by email wont be considered.
Need more information? Please contact me Anh Tran , Talent Team- Benelux via