Appl. Arch. & Development 3 VIF2182 #084440
Pune (Pune) IT development
Job description
· Responsible for providing Level 3 application support ,bug fixing, maintenance & enhancement of Derivative Trade-Flow Services
· Work with PTG(L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues.
· Work with the team to enhance performance of the systems
· Identify and provide resolutions for potential issues/bugs within the system
· Manage production incidents, ensure appropriate ownership within support and where necessary development teams.
· Lead analysis of identified issues or problems which may require changes to procedures, standards or systems. Ensure issues or problems are responded to, resolved, redirected or escalated to right levels
· Provide guidance, assistance, coordination and follow up on complex problems and ensures resolution
· Co-ordinate Market driven activities like Clearing House Firedrills, Trioptimas etc. with the business
· Engage with end user/business stakeholders to identify problem areas and provide strategic resolutions
· Produce Management reports and statistics for trending issues
Desired profile
· Responsible for providing Level 3 application support ,bug fixing, maintenance & enhancement of Derivative Trade-Flow Services
· Work with PTG(L1/L2) Support analysts and IT operations to support critical/complex issues and provide workarounds/resolutions to fix issues.
· Work with the team to enhance performance of the systems
· Identify and provide resolutions for potential issues/bugs within the system
· Manage production incidents, ensure appropriate ownership within support and where necessary development teams.
· Lead analysis of identified issues or problems which may require changes to procedures, standards or systems. Ensure issues or problems are responded to, resolved, redirected or escalated to right levels
· Provide guidance, assistance, coordination and follow up on complex problems and ensures resolution
· Co-ordinate Market driven activities like Clearing House Firedrills, Trioptimas etc. with the business
· Engage with end user/business stakeholders to identify problem areas and provide strategic resolutions
· Produce Management reports and statistics for trending issues