VIE CUSTOMER INSIGHT ANALYST (M/W)

Job description

Entreprise:
Saint-Gobain UK is part of one of the largest construction business in the world – designing, manufacturing and distributing construction materials and delivering innovative products and services with tomorrow in mind.
Position Description:
Join Saint-Gobain Building Distribution UK Customer Experience Center (CEC) which is aimed to create valuable and long lasting relationship between SGBD brands and their customers.
Your purpose will be first to support SGBD strategy in terms of customer loyalty management through providing insight on customer perception trends against key business initiatives. In the meantime, you will also analyse and provide meaningful insight on customer expectations and requirements in order to gain, maximise ans sustain a competitive advantage and drive cultural change through effective customer relationship management.
Missions:
- Analyse customer experience data to identify trends in customer behaviour around key business initiatives.
- Analyse customer complaintsdata to provide business insight and help prioritise operational improvement plans.
- Analyse new customer data and provide the insight on who attract, onboard and sustain new customers in order to inscrease the market share
- Provide an insight on effectiveness of customer contact methods
- extrernal sales force visit, internal sales qupport call, direct marketing, SMS, eamil ets. and identify groups of customers most perceptive to specific communication methods.
- Create customer segmentation processes/measures to identify differentials in the customer base accross SGBD, to ensure the business is improving the customer experience as required I.E. identify groups of individuals that are similar in specific ways relevant to marketing.
Qualification required :
- Excellent English level.
- Excellent maths abilities.
- M.S. or Ph.
D. in mathematics, business, economics or statistics discipline from a globally recognized institution.
- Ability to drive would be useful though not mandatory.
Knowledge, skills & experience required :
- Comfort manipulating and analysing complex, high volume, high dimensionality data from varying sources.
- Producing complex analytical tools and output and when necessary presenting to non-technical stakeholders.
- A strong passion to empirical research and for answering hard questions with data.
- A flexible analystic approach that allows for results at varying levels of precision.
- Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.
- Result-oriented with can-do attitude?
- Ability to work along with, motivate and get the best out of an intelligent team of digital professionals.
- Both creative and analytical ability.
- Ability to influence and engage multiple stakeholders.