DESIGN RESEARCH ASSOCIATE (H/F)

Job description

Entreprise:
Saint-Gobain, the world leader in the habitat and construction markets, designs, manufactures and distributes building materials, providing innovative solutions to meet growing demand in emerging economies, for energy efficiency and for environmental protection. Saint-Gobain is a welcoming, solid, open-minded company that offers long-term career opportunities.
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," quickly inspired the name CertainTeed. Today, CertainTeed® is North America’s leading brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, gypsum and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed and its affiliates have more than 5,700 employees and more than 60 manufacturing facilities throughout the United States and Canada. The group had total sales of approximately $3.3 billion in 2015. www.certainteed.com
Poste et missions:
DUTIES / RESPONSABILITIES
- Help with design research efforts from beginning to end: scoping, planning and logistics, recruiting, facilitating research sessions and workshops (in-homes, group sessions, etc.), leading synthesis and analysis, and forming clear, articulate recommendations that are grounded in user needs
- Capable of developing research plans and selecting methodologies to understand people’s needs and behaviors as needed on a project by project basis
- Collaborate with other internal teams from marketing to customer service to develop insights and ideas to improve the customer experience across all touch points
- Engage with employees at all levels of the organization to drive and influence the design of products
Profil:
Bachelor’s and/or pursuing Master’s degree in design thinking, innovation or business strategy
- Demonstrated experience translating insights into actionable design principles and opportunity areas
- Experience with creating actionable communication artifacts, preferably with exposure to Adobe Creative Suite and Microsoft PowerPoint
- Experience with qualitative and quantitative research methodologies
- Project experience across various types of design, including physical products, services, UX and environments
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