CRM PROJECT MANAGER HF

Job description

Ready to bring passion into your career?
Clarins Group is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and the Americas and growth accelerating in Asia, we’re looking for a CRM Project Manager based in Tokyo, Japan.
The role:
Support CRM Manager to define and lead CLARINS CRM Strategy, by providing necessary information and analysis. Responsible for CRM activity executions (Loyalty Program, Customer management, Strategic analysis). Accelerate On and Off line business via constant consumer purchase journey optimization for new recruitment and localization
What you’ll do:
- Support CRM Manager to define and lead CLARINS CRM strategy for effective/efficient development of consumer base and purchase journey, to accelerate On and Off line business
- Lead CRM action plan to build customer base, by taking into account overall Marketing Plan, with deep understanding of specific consumer behavior of each On/ Off line
- Lead both on/ off line activities to maximize recruitment, engagement, and loyalty. Develop and execute communication for on line customers, including Clarins loyalty program (Club Clarins) and direct mails (both paper / digital)
- Support to report performance of CRM activities in timely manner both internally/ externally. Work closely with Local / Regional team to raise requirements of JPN market
- Control the quality and schedule for CRM activities
You are:
- Highly flexible to adopt to moving market, and with strong drive to move forward
- Business level English and Japanese
You have:
- Solid experience on consumer analysis and segmentation, highly analytical with understanding of consumer insights
- Intense curiosity, interest & understanding in rapidly changing Digital world
- Excellent communication skill (both oral and writing)
- Excellent inter-personal skill / Result-oriented / Creative Mindset /Team Player / Esthetic Sensitivity
We have:
- Standout brands: Clarins, My Blend, Mugler and Azzaro Fragrances
- Distinctive, high-quality products and services
- A longstanding commitment to social, economic and ecological initiatives
- Growth opportunities
- Learning & Development
If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!