PROJECT SUPPORT OFFICER CENTRE OF EXCELLENCE CUSTOMER CARE HF

Job description

ESPAGNE(Barcelona)
du01 mai 2020au01 mai 2022(pour24mois)
ETABLISSEMENT :SANOFI-AVENTIS GROUPE
REMUNERATION MENSUELLE :1739€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people at Sanofi are dedicated to make a difference in patients’ daily life, wherever they live and enable them to enjoy a healthier life.

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide.
Therefore, only applications that are submitted in English will be considered.

We are looking for a candidate for a VIE mission of:

Project Support Officer Centre of Excellence Customer Care - VIE Contract (W/M)

The project support officer is responsible to support Customer Service stream leader in Shift project and Center of Excellence Customer Care to coordinate methodology, structure, and controls-secure execution within the team.

Under the guidance of Customer Care CoE manager Customer Service stream lead, Project support officer tracks and reports on specific tasks, assisting in ensuring that solutions and schedules are implemented in a timely manner. This support includes, but is not limited to:

- General follow-up of planning (schedule, task) progress status, plans, KPIs, ressources
- General follow-up of planning (schedule, task) progress status, plans, KPIs, ressources
- Follow the coordination of issues, risks, documentation and any other logs that need control to monitor program risks and formalize mitigation plan
- Help to secure internal Customer Service stream consistency, coordination and communication.
- Support organization of meetings (agenda, documentation, minutes)
- Coordinate reporting activities between the various process leads, with the support of process leads
- Monitor production of required documentation

MAIN RESPONSIBILITIES

Reporting progress status, plans, KPIs, in collaboration with other PMO

- Gather and document project requirements
- Recommend new solutions and improvements to existing stream management processes, tools, and templates (e.g. governance framework, project portfolio dashboards)
- Support WBS build for Customer Service stream to structure the phases, deliverables…
- Build and set up reporting tools
- Ensure that the methodology tools are always updated and well used as only version of truth
- Maintain check-lists to validate milestones and monitor them
- Take part to transversal meetings and write meeting minutes for the key program meetings
- Organize regular progress reports/ meetings with Customer Service Core team and COE CC

Follow the coordination of issues, risks, documentation and any other logs that need control to monitor program risks and formalize mitigation plan

- Track and report on key milestones, risks, and issues from across project stream into concise summary for Customer Service stream lead
- Maintain a risk management process that includes issue tracking and monitoring resolution plans

Help to secure internal Customer Service stream consistency, coordination and communication

- Secure appropriate communication to the Customer Service team
- Support general meeting administration, such as preparing meeting agendas and documenting meeting minutes
- Participate to execute program governance processes
- Ensure project/program/portfolio documents are complete, current, and stored adequately

REQUIREMENTS

- Master Degree in Business Management/Supply Chain or Logistics or Project management
- Experience in project management
- Demonstrate a good overall understanding of Supply Chain and Customer Service, preferably in a Pharmaceutical / Consumer Products industry
- Finance knowledge is a plus
- Proactive and Rigorous
- Process oriented
- Fluent in English, French/Spanish is a plus
- Accountability, reliability and ability to work in transparency
- Ability to challenge, to be open minded and to listen actively
- Ability to perform independently while being a good team player and in a collaborative environment
- Ability to combine information and data management; analysis; communication and IT skills to create meaningful clear information that can be acted on.
- Ability to collect and consolidate data, to be issue resolution oriented and to extract structuring and blocking points
- Ability to combine analytical, organizational and administrative skills

MAIN INTERACTIONS

Internal

- Shift Global Supply Chain & IA Transformation Program team (Head of Global SC & IA Transformation Program, Change - Management leader, Architecture Design Manager, Domain Business Managers, Domain IT Managers)
- Shift - Global ERP Project team (Program Head, Stream Leaders, Program Leaders …), ITS
- Center of Excellence Customer Care teams Service Core team
- Businesses/ Regions/ Industrial Platforms Coordinators and SMEs

External

- External Support (Consulting firms, External Audit …), SAP