Technical Consulting Engineer - Network Virtualisation What You'll Do Who you will work with Who you are Required skills: Desired Skills Why Cisco

Job description

What You'll Do

Cisco's CX TAC Centres are teams of extraordinary technical authorities whose #1 focus is to help customers globally deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, industry recognition, and customer and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization crafts our future, we lead with innovation, adopt change, and believe the customer experience is paramount to our success.

As a Technical Consulting Engineer in our premier team you will gain hands-on experience and the chance to earn industry-leading certifications. You'll have access to CX Labs with over $1.7Bn in Cisco assets and you'll use this equipment to stay up to date on state of the art innovations and understand what makes them tick.

You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will pursue our customers' toughest problems, ensuring that our customers get expected business outcomes, providing outstanding customer experience. You will also receive extensive training and development in both technical and leadership/customer skill areas.

Who you will work with

You will have the opportunity to work directly with our customers and partners providing second/third level technical support. You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry authorities, who value your ideas and perspective on how to get things done. You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.

Who you are

• You are passionate about networking, information technology or computer science and keen to learn new technologies
• You are committed to customer success
• You hold strong analytical and problem-solving skills with ability to take on technical problems and fault isolation
• You can multi-task, self-start, work in a team with dynamic strengths environment and work independently
• You hold innate crisis management skills and ability to handle critical customer issues/problems
• You can act as a focal point for large account network problem resolution and works on problems of diverse scope, interacting with other engineers across the globe to resolve the issue
• You have strong people skills, the ability to collaborate effectively with customers and other internal teams
• You are fluent in English (verbal and written)

Required skills:

• Strong in Linux Fundamental and troubleshooting. [RHCE Linux level skills required]
• Strong in understanding OpenStack, different services and process flows [RHCE OpenStack level skills are preferred]
• Knowledge on Virtualization, Hypervisors, KVM and KVM networking
• Knowledge on Bash scripting and automation
• Basic Knowledge on handling docker, container and Kubernetes
• Knowledge on understanding ETSI NFV Architecture and components
• Fundamental knowledge on Routing and Switching
• Strong in Problem identification, Solving and Documentations
• Good interpersonal skills
• Should be open to work on shift as per roster during weekdays/weekends

Desired Skills

• Basic 2G/3G/4G/5G Mobility skills would be ideal
• Technical Support Background preferred

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with a range of personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers