Inside Systems Engineer

Summary

As a Systems Engineer based in our San Francisco, CA headquarters, you will team up with a Cisco Meraki Sales team to assist with technical sales activities for new and existing opportunities. You will utilize your in-depth knowledge of Cisco's Cloud Networking solutions to demonstrate competitive advantages over industry players to both prospective customers and partners. This position provides career development through the direct daily interaction with customers and partners, opportunities to travel in territory for customer and partner visits, and the internal cross function collaboration with the Product Management, Product Development/Engineering, Technical Marketing and Sales teams.

Responsibilities

• Act as a technical resource to the Meraki Sales team for all technical pre sales activities and product related inquiries
• You will conduct online product demonstrations, answer technical questions, contribute to proposals, analyze clients' needs, and develop technical solutions in a pre-sales environment
• Become the technical subject matter expert on Cisco's Cloud Networking products, features, functions, and benefits, while being able to share that knowledge with audiences at all levels of clients (from IT Manager to CTO)
• Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience
• Work with the Cisco Meraki Sales team on strategic sales initiatives (customer outreach, Channel training, etc.) to grow business in targeted regions
• Understand customer and partner requirements to then successfully present and deploy full stack Meraki networking solutions
• Create design/deployment guides for both external and internal audiences
• Systems Engineers at Cisco Meraki are a critical component of the sales team and as such, are compensated on the results of the team they support
• Be awesome

Desired Skills and Experience

• Proven track record of 1-3 years in a sales engineering capacity or 3+ years in an enterprise networking engineering/administration role
• Expert knowledge in full stack networking, wireless site surveys, large campus network design, network security strategies, capacity planning, and common networking deployment challenges
• Expert knowledge in end-to-end network troubleshooting, including packet level analysis via wireshark/pcap, packet construction, etc.
• Familiarity with UTM/security features and functionality (IDS/IPS, dynamic VPN's, content filtering, packet inspection, NAC, ACL's, QoS)
• Familiarity with WAN design (MPLS, BGP, IP VPN's)
• Familiarity with campus LAN design including building redundant networks, routing protocol design, and high availability strategies (multicast, VLAN's, RSTP, OSPF, VRRP, DHCP, TCP, UDP, ARP, DSCP, AAA/RADIUS)
• Familiarity with wireless networking fundamentals including site survey activities, high density planning/troubleshooting, and roaming (802.11a/b/g/n/ac, WPA2, 802.1x, EAP, 802.11r, PMK, OKC, 802.11e/WMM, BYOD)
• Bonus experience/interest: captive portal design, JSON, REST, XML, SAML, SQL
• Understanding of technical sales activities, challenges, and enablement strategies preferred
• Exceptional communication skills, both verbal and written
• Strong organizational skills with the ability to multi-task and set priorities
• CCNA, CWNA, CCNP, CCDP, CCIE are a plus
• Bachelor or Master's degree in Computer Science, Computer Engineering or a related discipline
• Must be authorized to work in the U.S.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.