Expires soon Chanel

Temporary After Sales Assistant

  • New York, United States
  • Sales

Job description

Description

POSITION SUMMARY:

Chanel Inc., a leader in the luxury good industry, is seeking a temporary After Sales Assistant. The After Sales Assistant will support the boutique by assisting the existing After Sales Coordinator with daily Fashion Repairs.

RESPONSIBILITIES:

· Perform some small on-site repairs such as replacing screws and manual adjustment of sunglasses
· Document and process all claims into internal repair system
· Effectively take photographs documenting all submitted repairs
· Process and submit part order requests to Corporate partners
· Assist with conducting monthly reconciliation of all repairs on hand
· Group and prepare all repairs for shipment to workshop
· Verify all repair claims for accuracy prior to shipment to designated workshop
· Closely inspect all completed repairs returned from workshop
· Contact client to advise status of completed repair
· Process and prepare repairs for shipment back to client
· Ensure all repairs are closed in internal system upon pick up from client
· Consistent follow up via telephone and email to ensure repairs are picked up by client in a timely manner
· Adhere to all company standards, policies and guidelines regarding repairs
· Communicate and partner with workshops regarding all repairs
· Partner with fashion advisors for expedited repairs for VIP clients
· File all completed repair documentation

POSITION REQUIREMENTS:

Minimum Experience: 1 year

Minimum Education: High School diploma or college degree

SKILLS AND ABILITES:

· Ability to interact with internal and external clients in a calm and professional manner
· Ability to collaborate and work within a team
· Ability to solve problems and make sound decisions
· Possess a Sense of Urgency and High Level of resourcefulness and self-reliance
· High attention to detail and organizational skills
· Computer knowledge –Proficient in MS Word, Excel, PowerPoint

Chanel, Inc. and its U.S. affiliates is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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