Fragrance and Beauté Advisor

Job description

Description

A Fragrance and Beauté Advisor is a brand ambassador, acting as the liaison between client and brand. S/he represents the House and provides the Ultimate Luxury Experience from welcome to close, always being conscious of client service.The Fragrance and Beauté Advisor will be an expert in the Fragrance and Beauté category.

POSITION RESPONSIBILITIES:

· Ensure delivery of the highest standards of client service at all times
· Provide customers with prompt, professional, warm, and courteous service
· Achieve Fragrance and Beauté sales and productivity goals, working with management to enhance and develop business.
· Assist boutique management with all client service functions as needed
· Abide by all company policies and procedures; proactively work with management to continually understand and embrace our operational foundation
· Be an actively contributing team member; communicate effectively and look to collaborate to foster a strong team environment
· Process all paperwork in a timely and accurate manner
· Possess a thorough knowledge of all systems as they relate to customer service (POS and fashion intranet)

POSITION REQUIREMENTS:

· Minimum of 3 years related experience required
· Understanding of client service standards in a luxury retail environment
· Candidate should be team-focused with a desire to collaborate effectively
· Accuracy and attention to detail needed
· Ability to work evening and weekend hours and adjust to changing schedules a must
· Proficiency in MS Office Suite

Minimum Education: High School Diploma

SKILLS AND KNOWLEDGE:

· Experience and proven success in client service in a luxury environment
· Computer literate

Chanel, Inc. and its U.S. affiliates is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.