Offers “Chanel Fr”

Expires soon Chanel Fr

Retail Learning & Development Partner

  • Kuala Lumpur, MALAYSIA

Job description

We are looking for individuals with a strong passion for people development and belief in investing in personalized learning paths for employees! As our Learning and Development Partner, you will enable our Beauty Advisors to be the Front Face of Chanel by building their confidence and strengthening their ability to create an emotional connection with the clients to the brand

You will play the role of an active coach in engaging our Beauty Advisors by enhancing their learning and development to drive loyalty and sustaining the speed and depth of Chanel’s business growth.

Leveraging your unique experiences, Chanel will enable you to…

Personalised learning journey & solutions

·  Identify and analyze learning requirements based on individual and collective needs

·  Recommend customized learning roadmaps, action plans and relevant content for individual Beauty Advisor based on business performance and observations of client interactions at POS

·  Deliver and/or monitor different learning solutions (e.g. coaching, on-site training, digital learning, classroom training and discussion/activities…etc.) on products, services, client experience and retail topics

·  Monitor the progress of learning, evaluate the effectiveness and relevancy of the learning solutions, provide timely feedback to Retail and Learning team

·  Evaluate, Track learning and coaching effectiveness by defined KPIs

·  Work closely with Boutique manager/Counter Manager to curate each Beauty Advisor individual development plan based on the assessment of their development needs*

Coaching

·  Use CHANEL’s Coaching philosophy & approach, including the use of provided coaching tools

·  Schedule & plan 1 on 1 coaching sessions with each BA, with the objective of growing and supporting them to meet business KPIs in relation to 3-axis knowledge, expertise, services, job mission and client experience

·  Keep close track on BAs’ individual performances by their KPIs

·  Observe BA-client interactions closely to identify BA’s potential and areas of improvement

·  Develop a solid understanding of each BA’s strength & weaknesses, opportunities & challenges

·  Engage BAs in regular coaching conversations to assist them in their learning and individual development

·  Monitor BAs’ status and progress, feedback to BM/CM and Learning Team and work together on development action plans for the BA as appropriate

Onboarding

·  Kept informed of the new BAs hired.

·  Lead the new BA learning community during the new BA onboarding phase by leveraging digital platform such as Inside Beauty.

·  Deliver Client Experience module via classroom or virtual training

·  Check in regularly with the new BAs on their learning and assimilation into the new culture and environment.

·  Check in regularly with the buddies to receive feedback on the BA’s learning progress and assimilation status

·  Provide coaching to the new hires in product knowledge, services, selling skills and client experience as appropriate

·  Feedback to BM/CM and Learning team on new BA onboarding status, and any concerns raised.

·  Provide feedback to BM/CM on the BA’s probation outcome; participate in probation review meeting with the BA.

·  Kept informed of coaching/training support required for extension cases.

·  Work closely with the Learning team to provide any developmental support required.

·  Strong passion for people development

·  Strong vision in client service excellence with client-centric mindset

·  Able to conduct classroom and virtual training

·  Pleasant personality, energetic with sound interpersonal skills

·  Open-minded, adaptable and able to exercise flexibility

·  Strong planning and organizing skills

·  Time and territorial management 

·  Able to work independently and in mobility, with minimal supervision

·  Able to work at the POS and retail hours

·  Able to exercise assertiveness when required

What you can bring to the team…

·  At least three years’ work experience in selling, retail and/or client service

·  At least three years’ work experience in people interactions, people development, coaching & training, preferably in a managerial role

·  Experience in the luxury goods industry is a plus

Required Competencies

·  Ensure Accuracy of POS Executions, enhance Client Experience and achieve Retail Excellence

·  Collaborate on People Development​

·  Strong communication and influence skill

·  Strong passion for people development

·  Strong vision in client service excellence with client-centric mindset

·  Able to conduct classroom and virtual training

·  Pleasant personality, energetic with sound interpersonal skills

·  Open-minded, adaptable and able to exercise flexibility

·  Strong planning and organizing skills

·  Time and territorial management 

·  Able to work independently and in mobility, with minimal supervision

·  Able to work at the POS and retail hours

·  Able to exercise assertiveness when required

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Make every future a success.
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