Quality and After Sales Service Associate – FA

Job description

This position is responsible for Fashion repair process management, collaborate with local/regional/global workshops or internal stake holders to make sure all repair work flow running smoothly and efficiency.

Key Responsibilities:

 

· Responsible for Fashion repair equipment / tool / accessories / thread procurement.

· Responsible for Fashion product repair flow in physical & system control.

· Handle internal system to monitor the repair process through BTQ / workshop / global ASD.  

·  Coordinate & communicate with external workshop if needed & in house artisans for local repair.  

·  Coordinate the process & communicate with regional / global for overseas repair work flow.

·  Boutique support / training for Fashion repair related process/ case sharing, also collect BTQ’s voice to provide better solution and service.

·  In charge of spare part work flow: forecasting, ordering, consumption and inventory control.

·  Out sourcing spare parts supply , not only order from global , but also checking in local / regional to make sure the spare parts supply efficiency.  

·  Communicate with local / regional /global to align & build up the repair policy / repair pricing strategy for Fashion repair product.

·  Communicate with retail / product team to implement the packaging improvement & courier preparation for Fashion repair product.

·  Responsible for repair related report / KPI to local / regional / global.

·  Collaborate with Quality team to align the quality standard for Fashion repair products.   

  

Processes & Systems

·  Front end claim management system – CASS/ACET related procedures, processes & data manipulation.

·  Repair workshop internal claim management system – GRACE related procedures, processes & data manipulation.

Person Specifications:

Academic / Professional Qualifications 

·  College or University graduate

Work Experience

·  3 years or above working experiences in related area.
·  Experiences in luxury retail boutiques will be a plus.
·  Experiences in statistical quality control will be a plus.

Required Competencies

·  Good English writing and speaking .
·  Good at MS Office.
·  Good communication and interpersonal skills
·  Attentive to details
·  Fast learner and team-player
·  Positive attitude with agile & learning mindset