Greeter & Service Assistant

Job description

Performs as CHANEL ambassador, welcome and greet our prestige clients with the best welcoming and courteous services to ensure their shopping experience with us is a pleasant one.

 

-          Greet & welcoming clients at the entrance of the Boutique

o    Offer greetings to the client, understand their profiles, needs and requests (e.g. related to products,  after sales services, Boutique appointment, exchanges and returns etc). Welcome them into our boutiques by connecting clients to the appropriate Fashion Advisors in the Boutique

o    Manage the queue in an efficient manner with qualitative services. Leverage on the Queue management system, inform clients about waiting time and update traffic status to the team for prompt adjustment

o    Familiar with boutique operations, take initiative to manage operational tasks (e.g. creating / releasing reservations, after sales follow up etc) to support the Boutique team during peak hours

o    Introduce any CHANEL specific retail initiatives e.g. online appointment booking / repair tracker when appropriate

o    Politely communicate certain reminders to clients in compliant to the mall / boutique safety management guidelines

o    Report emergency issue to the Floor in charge and avoid escalation of clients’ complaints

-          Provide operational support to enhance customer experience and operational efficiency

o    Assist to check stock availability and introduce the collection / product assortment and to inspire clients to explore with the brand

o    Provide prompt CHANEL after sales service advices and manage after sales pick up

o    Support on all kinds of client engagement events in the Boutique by receiving and greetings VICs and coordinate event logistics

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.