Fragrance & Beauty Team Leader - Heathrow Airport Terminal 3

Job description

Fragrance & Beauty Team Leader

Location: Heathrow Airport Terminal 3

Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

 

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

 

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

To take responsibility for and manage the CHANEL account efficiently and effectively, promoting business objectives as appropriate and ensuring that the team and the account achieve and exceed set sales targets by providing excellent customer service at all times.

What impact you can create at CHANEL:   

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You will create an exceptional experience for our clients which is authentic and tailored to their personal needs 

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Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity

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Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations

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Take responsibility for driving the sales contribution to the overall performance on the counter 

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Lead by example, motivating individual as well as team performance to reach/exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands

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Train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate

What you will bring to the role:   

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An approachable, collaborative and team focused approach 

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Ability to build relationships quickly and create a team spirit, with a flair for collaboration  

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Ability to demonstrate enthusiasm for selling, flair for the product and excitement for providing customer satisfaction

You are energised by:     

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Working in a highly collaborative environment that encourages people to perform at their best 

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Creating an inspirational and supportive work environment for your team 

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Thriving in an environment where personal growth is encouraged  

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Using empathy to understand clients needs and identifying opportunities 

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Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

· 
Restoring Nature and Climate

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Investing in Circularity

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Advancing dignity and prosperity

· 
Promoting the autonomy of women

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:  

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Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories  

· 
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more  

· 
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    

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Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  

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Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependant and subject to change at any time

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.