Offers “Chanel Fr”

25 days agoChanel Fr

Client Engagement Expert

  • Sales

Job description

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel is now recruiting for a Client Engagement Expert to join our Sydney Boutique to assist in further developing our Client Centric culture.


The Client Engagement Expert plays a key role in driving the client strategy in the fashion boutique through imbedding an industry-leading client engagement and service mindset in the boutiques. You will support the boutique team in providing customized advice on client engagement, in order to engage clients to the brand effectively, leveraging on technology and tools whenever possible.

You will support the Boutique Management to champion client engagement, so that the team are able to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.


CEM strategy, client segmentation and objectives of marketing activities and tools, and translating them into boutique operational actions.

Providing qualitative feedback on customer profiles and behaviors as well as client sentiment towards gifting and marketing activities

Mentors and guides Fashion Advisors on building relationships with clients using a diverse range of tools and touch points like gifting allocation, spontaneous gestures, in-boutique CEM activities, exclusive services, personalized experiences

Customer data capture and accuracy (ensuring high level of contactability rate through iPad registration)


A deep interest in relationships with clients, building lasting client relationships and a customer-service oriented mindset

Excellent influencing and communication skills across the Chanel client base, and all internal stakeholders

Analytical capabilities that can be utilised across the boutique business in order to drive the desired outcomes

Attention to detail while also having a helicopter view of the impact of the business and the overall marketing strategy

Curiosity to seek and over constant improvements and innovations in the role to continuously grow the boutique clientele.


Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

Make every future a success.
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