Offers “Chanel Fr”

Expires soon Chanel Fr

After Sales Specialist

  • THAILAND
  • Sales

Job description

This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.

Key Responsibilities:

Support Fashion Advisors on After Sales Services Cases

·  Provide support to Fashion Advisors to provide appropriate After Sales advice to clients, especially for more complex cases
·  Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients
·  Provide technical after sales advice to clients in the boutique as necessary

Improve After Sales Process & Elevate Know-how in Boutique

·  Coach Fashion Advisors on initial product diagnosis, and to differentiate between repair and care services
·  Guide Fashion Advisors to ensure details & services are updated correctly in the Customer After Sales Services (CASS) system with the correct estimate quotation
·  Guide Fashion Advisors as needed to perform the “authentication” quick check on all products received
·  Collaborate closely with Repair Centre on Customer After Sales Services (CASS) follow up and repair/care status

Promote the right “After Sales” mindset and culture in Boutique

·  Work with Boutique Management to support Fashion advisors to elevate the After-Sales experience for their respective clients
·  Collaborate with Boutique Client Engagement Expert on loyalizing After Sales Clients through instilling confidence and the right mindset in engaging After Sales Clients
·  Assist in Customer After Sales Services (CASS) user trainings at boutiques and attend morning briefings to share Quality and After Sales topics

Others

Administration/Coordination/ After Sales Services (CASS) update:

·  Update additional status/remarks in After Sales Services (CASS) system and repair form where applicable
·  Indicate clearly the status/conversation with clients of the repair on both After Sales Services (CASS)  /repair form and communicate to Repair Centre on the needs of clients
·  Validate Client contact details in the system (eg email, phone number, mode of communication)

Quality control:

·  Work closely with the boutiques and consolidate clients’ feedback on product quality concerns and feedback to Manager
·  Disseminate product quality alert to retail team when necessary.

Reports:

·  Track Commercial decisions and reasons and work with Boutique Management and Manager on actions plans to address issues and gaps

Repair & Care Stock Maintenance:

·  Maintain clients’ repair and care inventory and perform stock-take exercise in boutiques on a weekly basis
·  Work with Fashion Advisors to contact and remind clients on collection of items

Qualifications

·  Minimum 3 years of relevant experience in after sales and/or product quality control field
·  Good command in Computer Skills (Emails, Excel and other MS Offices)
·  Excellent communication (Thai and English) and interpersonal skills
·  Possess a collaborative and team spirit nature with a client centric mindset
·  Pleasant disposition and personality
·  Highly adaptable to a fast-paced and dynamic environment
·  Able to work Boutique Operating hours including weekend and Public Holiday

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Make every future a success.
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