Offers “Chanel Fr”

Expires soon Chanel Fr

Account & Education Executive

  • Internship
  • USA
  • Teaching

Job description

CHANEL, Inc., a leader in the luxury goods industry, seeks an Account & Education Executive (BASED IN OHIO) to support and develop multi-brand retail sales, identify long-term business drivers, and create talented teams by merging education values with sales disciplines. Reporting into the Head of Sale, the Account & Education Executive (AEE) is responsible for executing CHANEL business objectives, promotional programming, upholding brand image, and talent development at the store level.
The ideal candidate has a passion for Fragrance and Beauty, has worked within a multi-brand retail (MBR) and/or retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, execution skills, and the ability to flex schedule based on business needs.

Business Execution

• Responsible for executing the business strategies to achieve the Company’s business objectives

• Regularly monitor retail sales and hold counter team accountable to meeting established retails sales objectives

• Establish a cadence of in-store time with both counter teams and store leadership to ensure alignment with Chanel business objectives; sales plans, product launches, and special events
• Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
• Foster strong relationships with retail leadership in order to ensure CHANEL is positioned well within each respective beauty department from a space and location and talent perspective

• Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives

• Plan, communicate, and execute all in-store events in partnership with Head of Sales

• Responsible for managing a budget and adhering to respective Company policies and procedures (i.e., RSS (freelance), T&E, counter supplies, etc.)

Talent Development
• Recruit, hire, and develop counter teams, with an emphasis on growing bench strength and succession planning
• Participate in orientation/onboarding activities for all new hires using company-approved platforms and materials
• Leverage fluency in product, service, and artistry skills to coach and support Counter Managers and BAs
• Model behavior with side-by-side coaching on service ritual, application techniques, and all facets of clienteling behavior including the effective use of the respective retailers’ clientele systems
• Identify learning opportunities; create and implement targeted development plans
• Conduct on-going, in-store education in the region emphasizing elevated service, product knowledge, and CHANEL-specific application techniques with clear benchmark improvement
• Champion the use of all education tools; e.g., INSIDE BEAUTY, pocket guides, etc., during seminars (in store or virtual)
• Collaborate with Area Education Director to foster adult learning in-store, online, and at Point of Sale

Brand Image & Experience

• Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to counter teams

• Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores

• Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies

• Keep image as top priority and adhere to all visual standards

• Strong written and oral skills
• Proven ability to recruit
• Strong planning and organizational skills
• Self-motivated, results oriented, creative thinker
• Strong computer skills, particularly in Microsoft Suite
• 3-5 years of relevant experience
• Bachelor’s Degree preferred
• Home office set up
• Travel requirement of approximately 50-75%
• Must possess a valid driver’s license
• Ability to lift at minimum 40 pounds

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