User Management Specialist

Job description

Position Description:

CGI needs an User Management Specialist to join an international global team. The specialist will act as the touchpoint/first level support for the management of business units requesting data modification using our API system through our Incident Management System, providing analysis and if in scope, resolution of support requests, else further dispatching to appropriate team.

Your future duties and responsibilities:

▪ Proficiency with Postman, REST knowledge, data handling, and detailed error analysis are core skills for this role. Familiarity with tools like Confluence and JIRA is essential for documentation and tracking.
▪ Experience with HTTP REST, Excel/CSV files, data preparation, and error analysis are highly relevant. Knowledge of Confluence and JIRA enables tracking of requirements and project management.
▪The role requires proficiency with Excel/CSV and REST APIs, a customer-oriented mindset for understanding user needs, and analytical skills to draw conclusions from complex data sets.

Required qualifications to be successful in this role:

▪ Fluent English, Deliverables need to be in English
▪ Experience required : 3+ years of experience in user support/user management
▪ Able to use Postman or similar tools to make HTTP Rest requests
▪ Ability to use proficiently Excel/CSV files
▪ Basic knowledge on HTTP Rest
▪ Preferably university/technical college degree in computer science or mathematical, scientific or business administration with focus on computer science
▪ Good analytical skills
▪ Good knowledge in preparing data under technical and business aspects
▪ Detailed (error) analysis
▪ Knowledge of Confluence and JIRA
▪ Customer oriented

What you’ll find at CGI:

• Financial Perks: Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any time.
• Full Healthcare Package: Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.
• Convenient Online Platform: Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.
• Continuous Learning: Shape your skills based on your interests through our internal Learning Platform: CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.
• Mental Health Support: Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.
• Library at Office’s Doorstep: Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.
• Rewards for Referrals: Extend your network – refer your friends and earn a bonus through our rewarded referral program.
• Volunteer Opportunities: Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.
• Leave Policy: Enjoy between 21 to 24 days of leave, depending on your seniority.
• Accessible Office Location: Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.
• Flexible Work Setup: Enjoy the best of both advantages with our hybrid work model.

Skills:

·  Postman

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.