ServiceNow Consultant

Job description

Position Description:

At CGI, we help organisations realise meaningful value from digital platforms by aligning strategy, operating models, and technology to real business outcomes. As a ServiceNow Senior Consultant (Advisory), you’ll play a key role in shaping how enterprises adopt and optimise ServiceNow, guiding clients through complex decisions with clarity and confidence. You’ll work in an environment where ownership is encouraged, creative thinking is valued, and collaboration is central—supported by trusted colleagues and proven methods to help you deliver impact at scale and make a lasting difference for our clients.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role, you will act as a strategic advisor to clients adopting or optimising the ServiceNow platform, helping them define clear platform strategies, roadmaps, and operating models aligned to enterprise objectives. You will lead discovery and design activities, translate business priorities into functional direction, and guide organisations through enterprise service management and digital workflow transformation.

You will take ownership of advisory workstreams, providing assurance across delivery and supporting effective governance. Working closely with senior stakeholders and CGI delivery teams, you’ll balance structure with flexibility, bringing insight, challenge, and support to ensure solutions deliver measurable business outcomes.

Key responsibilities include:
Advise & shape ServiceNow strategy, roadmaps, and value realisation approaches
Define & design target operating models, governance, and adoption strategies
Lead & facilitate discovery and design workshops
Translate & align business needs into functional ServiceNow requirements
Provide oversight & assurance for implementations, managing risks and dependencies
Build & sustain trusted senior stakeholder relationships
Support governance forums and executive-level reporting
Collaborate & share knowledge to strengthen CGI’s ServiceNow advisory capability

Required qualifications to be successful in this role:

You will bring strong experience in ServiceNow advisory or consulting roles, with the confidence to engage senior stakeholders and guide strategic conversations. You combine platform knowledge with business insight, enabling you to connect ServiceNow capabilities to real organisational outcomes.

You should have:
Proven experience in ServiceNow advisory, consulting, or functional leadership roles
Broad understanding of the ServiceNow platform and enterprise service management concepts
Strong stakeholder management and workshop facilitation skills
Experience providing delivery oversight, assurance, and risk management
Ability to translate business objectives into practical platform direction
ServiceNow Certified System Administrator (preferred)
ServiceNow Certified Implementation Specialist and/or ITIL 4 (desirable)

Skills:

·  Detail-oriented
·  Leadership
·  ServiceNow
·  ServiceNow Cert System Admin
·  Strategic Thinking
·  ITIL v4 Managing Professional
·  ITIL v4 Strategic Leader

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.