Offers “CGI”

32 days agoCGI

Service Desk - Lab Computing

  • SWITZERLAND
  • IT development

Job description

Position Description:

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CGI is seeking a seasoned Lab Computing Analysts join our growing team supporting life science clients through end to end solution offerings and professional services.
This must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients. This lab engineer will work at various CGI/ clients consulting and executing various life science business and IT initiatives from infrastructure support, lab system support, shop floor, instrument intrgration and system processes expertise.

Your future duties and responsibilities:

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Incident Handling with respect to laboratory computers at the Facility (“Devices”) - request notification, service level thresholds and metrics reporting will utilize existing site processes
and standards.

Services include:
- Coordinate with relevant support teams and/or vendor to resolve issues.
In the cases where the issue requires coordination with other support teams, monitor the
issue to closure.
- Assist end users and vendors in the troubleshooting of software related to scientific
applications.
- Project Support - Supporting activities related to IT projects in close collaboration with the
local IT manage service team, as time allows.
- Commissioning – Installation of new Devices and required software.
- Communicate non-standard instrument requirements within IT – special operating system,
networking, add-on hardware, storage, etc.
- Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions)
- Support purchases by client and install any add-on hardware such as additional RAM, NICs, network hubs, bar-code printers/scanners
- Support network & instrument connectivity, including computer node name, addition to
(“Active Directory”) policy group for instruments, resource account, share access, mounting of appropriate department shares.
- Coordinate and shadow vendor application software install and configuration with vendor as
required.
- Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications.
- Provide connectivity to/for any printers, internal services or servers.
- Supplier will need to provide data in an approved Merck format.
.

Required qualifications to be successful in this role:

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Computer, Software & Lab Deployment Tasks :
- Networking & Infrastructure Experience
- Build client supplied computers to Lab Standards.
- Remediation of Vendor supplied computers to client Security standards.
- Application of client Overlay.
- Assist vendors with application, installation and / or configuration.
- Act as an IT Technical Resource(s) for GxP systems undergoing SDLC validations.
- Lock down of computer O/S to meet clients Data Integrity requirements.
- Verify systems comply with clients IT Security Standards for the lab environment
- Skill in conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management. Confident and positive attitude, able to liaise with stakeholders at all levels and navigate company culture
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
- Ability to manage internal and external projects from inception to successful implementation
- Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
- Strong customer focus and ability to manage Client expectations
- Excellent communication and interpersonal skills.
- Strong organizational skills, able to make good decisions in a collaborative manner
- Bachelor’s degree in fields associated to labs and quality control systems
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Skill Set : Proficiency / Level :

Lab Equipment Systems : High
GxP / GMP Experience : High

Infrastructure, Networking, IT, Security, Active Directory, Help, Desk, Hardware Software, Builds, Reporting, Help, Desking, Troubleshooting : All Levels
.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Make every future a success.
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