Senior Service Delivery Manager

Job description

Position Description:

Recognised as one of the world’s largest IT and business consulting firms, CGI has offices across Australia, supporting local public and private sector clients to solve real business problems.

We are thrilled to announce a newly created opportunity for a Senior Service Delivery Manager. In this crucial role, you will collaborate with our local client, a high-impact government agency, and coordinate with CGI teams in Australia and the UK to ensure the successful delivery of a high-profile, impactful service engagement.

Step into a dynamic leadership role where you will manage service delivery, key client relationships and high-impact projects from start to finish, while being involved with business development initiatives. As a key member of our experienced and collaborative team, you will spearhead significant projects for this prominent government department, within a cutting-edge technological environment.

We offer a hybrid work model where you will work 2-3 days a week from the client site or our North Sydney office, and work from home.

Your future duties and responsibilities:

• Successfully deliver one or more service contracts with complex and wide-ranging services.
• Be fully responsible for the service(s), and reporting progress and status.
• Collaborate with CGI’s offshore team to deliver exceptional services to a prominent government agency with high-impact, high-transaction needs.
• Lead the service delivery strategy including budget, controlling financial parameters, and securing appropriate resources.
• Facilitate adherence to our SLA's and contract deliverables.
• Manage the delivery of the service within the context of the financial and operational drivers.
• Understand, challenge and work effectively within complex commercial parameters.
• Deliver the planned business outcomes for CGI and the client(s).
• Manage the client relationship at a senior level.
• Actively manage support and project engagements to contracted obligations, aiming to exceed client expectations and service levels.
• Establish and maintain relationships with key customers, vendors, contractors and internal stakeholders.
• Leverage your professional network to identify, pursue and capture new business opportunities that provide sustainable revenue and growth.

Required qualifications to be successful in this role:

• Proven experience in managing the planning, scheduling, monitoring, and reporting of services, ensuring that processes and outputs remain relevant throughout the service lifecycle.
• Expertise in handling Business as Usual (BAU) operations, day-to-day activities, and operational changes across various service workstreams or towers.
• Proficiency in proactively identifying and managing contract changes and potential modifications, including those influenced by external factors, and leading complex negotiations.
• Excellent partnership and communication skills with the ability to build and influence relationships with senior stakeholders, and coordinate with local, global, and technical teams.
• Demonstrated ability to gain stakeholder engagement and commitment for business and commercial outcomes, while effectively managing ambiguity with clients and other support units.
• A passion to drive and deliver comprehensive and sustainable service improvements. service excellence and continuous process improvement.
• Skills in articulating and managing high-impact risks, establishing a robust risk-management culture within the service delivery team, and engaging with senior stakeholders.

Skills:

·  Client Management
·  Communications Management
·  Delivery Management
·  Financial Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.