Payments Functional Analyst

Job description

Job Description

Payments Functional Analyst

Position Description
Working as a Managed Services Functional Analyst to play an instrumental role in CGI All Payments solution managed services in a MS Azure / Amazon AWS architecture environment. Individual will manage various day-to-day client functional services requests, application troubleshooting, and overall functional management of the CGI solution. Slight requirement and development activities may be performed with the goal of timely service request resolution and maintaining the daily operations/administration of the CGI All Payment solution.

The Functional Analyst will be responsible for:
• Proactively monitoring the CGI All Solutions application and resolving service requests regarding its functionality with respect to resolving production matters per the CGI’s Managed Services Operational Framework
• Promptly and professionally answer incoming calls / emails, determine the caller needs, answer general inquiries and / or gather appropriate information to timely resolve the service request
• Accurately document the situation, and if applicable, initiate and follow the appropriate workflow when the issue needs additional assistance to reach resolution
• Work with client and client assigned personnel in the resolution of functional request while providing the resolution according to agreed upon service levels
• Stay informed of application status and all dependencies that may affect applications front-end user experience
• Keep and maintain accurate documentation of all functional and operational service requests to make sure all service levels are supported and justified with metrics
• Support user administration and assist with release management
• The person should have very good experience with regards to reviewing and responding to client service requests while working closely with internal teams to address these requests
• The person should be familiar with supporting customer facing three tier applications and have the ability to resolve application issues
• Work may require flexible work periods to address application and client needs

Required Skills:

• The individual should have 3-5+ years of relevant work experience (managed services, application support, application administration, Help Desk)
• The individual should also be familiar with MS Office applications (Excel, Word, PowerPoint, Visio, and Project) with regards to documenting maintenance plans, reports, and / or procedures.
• The person should have relevant background and experience in managed services
• The person should be a team player, be able to work independently, be highly motivated and possess good communications skills with regards to interacting with various cross-functional team members and in writing maintenance support documents
• Excellent interpersonal skills including the ability to work with diverse personality types and understand functional and technical issues.

Your future duties and responsibilities

Required qualifications to be successful in this role

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

·  Business Analysis

Reference

649770