Offers “CGI”

40 days agoCGI

Multilingual Service Desk Analyst (French)

  • Taguig (Taguig)

Job description

Position Details

Job order - J1021-0855 - Permanent Full Time

Title

Multilingual Service Desk Analyst (French)

Category

Service Desk / End User Services

City

Taguig, Metropolitan Manila, Philippines

Job Description

Multilingual Service Desk Analyst (French)

Position Description
Provides IT Service Request and Service Restoration Management Level 1 and 1.5 for client.
Applicant should be able to converse in French and English effectively.

Your future duties and responsibilities
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Produces quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all tools .
• Remain updated on products, policy, procedure and other important operational issues.
• Perform other duties as assigned.

Required qualifications to be successful in this role
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Follow agreed escalation procedures.
• To come in on time and on scheduled shift and Breaks assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  French
·  RTAC (Remote Desktop)
·  Service Request Management
·  Service Restoration Mgmt - 1

Reference

871855

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