MS Dynamics 365 Customer Engagement/CRM Functional Consultant

Job description

Position Description:

CGI PH is looking for MS Dynamics professionals with experience in Customer Engagement or CRM Functional Consultant. Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in Dynamics CRM technical/functional skills.

Your future duties and responsibilities:

• Perform below activities as part of Testing work as required by the project.
• Act as a liaison between the IT Development group and business units for the development, implementation, and maintenance of new systems and/or enhancements of existing systems;
• Evaluate new applications and identify systems requirements;
• Evaluate new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current system;
• Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
• Conducts a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements;
• Produce a detailed functional specification for custom development and systems integrations requirements and assist development teams in shaping the solution to meet the requirement of the customer.
• Manage functional designs and projects to meet project and customer required time lines.
• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.
• Ensure awareness of all the functional aspects of the different applications and components including operational procedures and known issues during transition
• Perform below activities as part of Development work as required by the project (within project timelines)
o Troubleshooting/Debugging
o Customization
o Unit testing
o Deployment
• Create documentation and white papers that will be used in case studies and training session for more junior members.
• Ability to work in a team environment and contribute to his teams’ knowledge and experiences.
• Co-team with the Solutions Architect to produce a technical specification for custom development and systems integration requirements.
• Produce a detailed technical design document to match the solution design specifications
• Complete/oversee the custom development and quality assurance efforts for custom work
• Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA) in terms of:
o Incident Management
o Problem Management
o Service Requests
o Change Management
• Participate and lead, when needed, the project meetings with the customer
• Manage development designs and projects to meet project and customer required time lines.
• Communicate with client professionally either through phone or e-mail.

Required qualifications to be successful in this role:

• At least 2 years of experience in MS Dynamics CRM both Technical and Functional skills
• Excellent communication skills in English – both in spoken and written
• Demonstrates exceptional organizational skills (detail-oriented)
• Excellent analytical and problem-solving skills
• Willing to work in a fast-paced multicultural environment
• Must be amenable to work onsite 2-3 days a week in Taguig on both mid and night-shift schedules.

Skills:

·  MS Dynamics CRM

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.