EUC Operations Manager

Job description

Position Description:

Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. EUC Operations Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

We are seeking a dynamic and experienced EUC Operations Manager to lead our End User Device Provisioning Center and oversee EUC operations. The ideal candidate will have a strong background in managing EUC teams, with hands-on experience in provisioning, supporting, and optimizing end-user devices and services. This role requires a strategic thinker with excellent leadership skills and a passion for delivering exceptional end-user experiences.

This role in based in Leeds and you will need to be onsite 5 days a week.

Your future duties and responsibilities:

You will oversee our EUC technical solutions, manage teams, and deliver cost-effective, high-quality services to our clients. If you're passionate about technology, automation, and leading teams, this is the perfect role for you!

Your Key Responsibilities:
Leadership & Management: Oversee the delivery of technical solutions across EUC IT business areas, manage team performance, and handle HR-related aspects such as leave, sickness, and timesheet approvals.
Team Development: Guide the professional growth of team members by implementing training and development plans and conducting annual appraisals.
Financial Oversight: Support cost-saving initiatives, review standard service costs, and ensure financial strength in service delivery models.
Efficiency & Automation: Drive automation and “shift left” strategies to enhance team efficiency, utilizing an automation plan already in development.
Reporting & Analysis: Produce monthly reports, including KPIs, stats, and operational updates, ensuring data-driven decisions.
Stakeholder Engagement: Build strong relationships with stakeholders through regular meetings, maintaining open communication and collaboration.
Service Transition & Transformation: Manage service transitions and ongoing client transformations following ITIL best practices, continually driving service improvements.
Vendor & Resource Management: Negotiate with third-party vendors to procure efficient services and manage resources to deliver value-added services to our clients.

Required qualifications to be successful in this role:

•Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided
•Excellent delegation skills, negotiation skills and strong people management skills;
• Technical team leadership experience
•Excellent customer relations skills to understand client/client representatives concerns and requirements
• Strong stakeholder management and communication skills
• Knowledge of ITSM/ ServiceNow
• Diligence and an eye for detail with the ability to work off the back of reactive situations

Skills:

·  Bid Management
·  Finance
·  Resource Management
·  Process Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.