Customer Service Representative

Job description

Role

This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.The employee leads technical support or the business processes.

Shift work 24/7

Requirements

·  Fluency in Polish and English.
·  Experience in work requiring contact with the customer.
·  Experience in IT company or/and interest in new technologies.
·  Excellent communication skills.
·  Ability to exchange information, ideas and concepts.
·  Ability to use advanced technical knowledge to perform and apply new technical procedures to the business processes. Recommending improvements to existing technical procedures based on understanding of new technologies.
·  Ability to work individually or as a team member
Nice to have

·  Knowledge about Windows 10, Maximo, Service Now or Avaya Offer
·  Stable employment.
·  Professional development opportunities within the company.
·  Working on international projects in multicultural teams.
·  Private medical package and insurance package.
·  Multisport Card.
·  Perks: MyBenefit program.
·  Summer/Winter camps for children.

Auto req ID

194214BR
Required Education

High School Diploma/GED
Role ( Job Role )

Technical Services Professional
State / Province

MAZOWIECKIE
Primary job category

Other
Company

(0914) IBM Polska Business Services Sp. z o.o.
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

WARSZAWA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Please, look at the Job Description
Country/Region

Poland
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Unassigned
Eligibility Requirements

Required

· 
English: Fluent

· 
Polish: Fluent

Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role

Yes