Correspondence Management Analyst I for CRM

Job description

Job Description

Correspondence Management Analyst I for CRM

Position Description
CGI Federal is seeking a Correspondence Management Analyst I to support the Criminal division of DOJ in Washington DC.

The Correspondence Analyst develops, enforces, and supervises the application of all federal criminal laws, except those specifically assigned to other divisions of the Department. The mission of the Correspondence Staff is to process all controlled and citizen’s mail received by the Criminal Division. The Criminal Division receives and processes thousands of pieces of controlled and citizen mails each year, which require the staff to review, assign and draft appropriate responses.

Your future duties and responsibilities
•Reviews all controlled and citizens correspondence received in the Criminal Division, Office of Administration.
•Serves as a point of contact for internal and external components regarding policy, procedure, and handling of correspondence as it relates to the Criminal Division, Department of Justice.
•Directs, assigns, and tracks correspondence to the appropriate Federal employees within the Division for prompt responses. Issues coordination requirements for preparing or reviewing correspondence among the Department’s components; trains and distributes documentation on enhancements made to the Correspondence Management System and maintains CMU webpage.
•Reviews, analyze, and determines appropriate response is generated.
•Is responsible for proofreading outgoing response letters generated from the unit and/or components.
•Responsible for taking citizen phone calls as well as managing paper and electronic records.
•Assists sections/offices in ongoing records activities including; the maintenance of disposition schedules and the opening, closing and disposition of closed files.
•Assist with record searches for Division or components.
•Maintains, evaluates, and recommends form letters, also ensure correct version is utilized.

Required qualifications to be successful in this role
-Experience with FOIA required
• 1-3 years of experience in correspondence or related field
• Ability to successfully complete a CGI Background Investigation to include; 50 State Criminal, Education, Employment, Credit and Driving Records Checks
• Must possess an active Secret or Top Secret clearance
• Ability to obtain and maintain a Department of Justice Modified Risk Public Trust waiver
• U.S. Citizenship
• Strong personal computer skills to include proficiency with Microsoft Office applications
• Ability to effectively communicate orally and in writing
• Ability to perform as a member of a team

Education:
•High School diploma or equivalent

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

Reference

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