Offers “CGI”

43 days agoCGI

Client Delivery

  • Bengaluru (Bangalore Urban)

Job description

Position Details

Job order - J0522-0735 - Permanent Full Time


Client Delivery




Bangalore, Karnataka, India

Job Description

Client Delivery

Position Description
Main Job Purpose :
The role holder is accountable for managing service delivery of a small to medium complexity into one or more customer accounts. The customer relationship will typically be at senior management level and the contract will include resource management, cost control and achievement of productivity improvements.
"Success in the role requires :
• Innovating and improving productivity.
• Growing and transforming the business.
• A passion for working with people and the ability to quickly build rapport.
• The ability to identify opportunities to delight and exceed customer expectations"
Statement of Key Responsibilities :
"• Leads service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements (typically to senior level). Act as primary point of contact and accountable for day to day service delivery.
• Actively owns service risks and issues, controls service costs, and improves productivity of high complexity contracts for customers in order to increase profitability and continually improve cost effectiveness.
• Regular contributor and innovator to the continual improvement of service delivery standards and practices for the customer contract and community
• Delivery Management, providing reliable service, meeting SLAs and achieving transformation targets.
• Client relationship management, building and maintaining strong client relationships, participating in client meetings regarding performance to ensure client satisfaction.
• Financial Management, actively manage contract financial performance to meet financial objectives; ensuring planned profit margins are achieved.
• Contract Profit Improvement, ensure opportunities for cost reduction are recognised and achieved.
• Take ownership of the commercial contract, ensuring full understanding of the content
• Manage contract changes and additions ensuring that we maintain commercially sound and consistent contract documentation, avoiding any ambiguities which might result in a dispute with the client.
• Ensures that implementations of changes on new initiatives are delivered on time and meet the client requirements by maintaining tight control of the project schedule, risks, scope of work and budget.
• Ensure operational teams and subcontractors maintain a clear understanding of the client’s needs, and provides day to day client advice and support.
• Promotes our capabilities to clients, identifies sales opportunities to be forwarded to the sales and client delivery leader."
"Business Skills :
Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, execute and evaluate work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organisation. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying "
Knowledge/Skills :
"Proficient in :
• ITIL Framework
• Business Continuity Planning
• Corporate, Industry and Professional Standards
• Customer Service Techniques
• Progress Reporting
• Service Delivery Economics
• Service Level Agreements
• Third Party Products and Services

Familiar with :
• Budgets
• Contract Management
• Contract Negotiation
• Health and Safety
• IT Environment
• National/International Standards
• Operations Management
• Operating Systems
• Quality Management"

Your future duties and responsibilities

Required qualifications to be successful in this role

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.


·  System Administration
·  Systems Analysis



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