Business Support Analyst

Job description

Job Description

Business Support Analyst

Position Description
Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world? We have an ambitious and aggressive financial services programme ahead of us. The UK is the first nation in the world to launch this financial services digital transformation and many other countries are looking to our example. We are immensely proud to be leading this revolution in retail and business banking and as such we have opportunities for two Business Support Analyst’s to join our team

Your future duties and responsibilities
• Manage enrolment, maintenance and revocation of participants in line with agreed process and service level agreements
• Delivery of service that meets SLA and delights the customer
• Supporting the achievement of productivity improvements
• Contribution to service transformation and business growth
• Participation in the design and set-up of new / enhanced services and successful on-boarding of new participants
• Interfaces with Participants to respond to queries, issues, (technical and business) resolve any complaints and / or errors disputes.
• Supports new business opportunity identification and service implementation including the building of effective relationships and timely on-boarding of new customer

Required qualifications to be successful in this role
• Relevant experience of IT, service delivery, or contact centre, coupled with projects and client interaction.
• Demonstrable experience in a customer facing role in a highly regulated environment
• First class communication skills
• Ability to multitask and manage a diverse workload

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

Reference

695931