BPS Service Operator
We are hiring a Customer Service Representative to join our team in Belton, TX!
You will work as a Carrier Intervention Agent providing assistance to our client and will serve in an entry level position investigating tickets related to service delivery. Team members work with Access Providers and internal resources to determine road blocks preventing service delivery, take action to move orders back into the proper work flow, follow service orders from order confirmation to test and turn-up by telco technicians. You will at times have to communicate with Access Providers via phone and or email. Other duties may be assigned as necessary.
CGI is a leading end-to-end IT and business consulting services provider that has continued to expand and grow for the past 40 years and the CGI’s dream is "To create an environment in which we enjoy working together and, as owners, contribute to building a company we can be proud of." This position will allow you to open doors to future opportunities within CGI, through access to various resources, networking, and career development.
Your future duties and responsibilities
• Thorough investigation of daily assigned tickets.
• Follow all pertinent policies and procedures.
• Ability to function positively in a technological and team-based environment.
• Maintain production standards.
• Protect all aspects of the client's information and business and maintain confidentiality of client and customer interactions consistent with program privacy and confidentiality rules.
• Must maintain a positive image to the client and all related entities and focus all actions toward providing excellent client service and satisfaction.
• Must be able to provide general customer service skills, communicate professionally, and maintain professional etiquette.
Required qualifications to be successful in this role
• High School Diploma
• Strong verbal and written communication skills
• Ability to work in a team environment
• Ability to pass a background check
DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
• Customer Service experience
• Working knowledge of Microsoft Office programs
• Ability to type at least 30 WPM
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
· Communication (Oral/Written)
· Customer Service & Support
· Microsoft Office