BMC Remedy Support Analyst

Job description

Job Description

BMC Remedy Support Analyst

Position Description
Be part of something exciting. Do you want to take control of your future? Are you ready for the responsibility of working with high profile clients in the world’s most exciting sectors? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world who will give you a direct stake in its success?

CGI are looking for a BMC Remedy Support Analyst. . This is an exciting and varied role where you are required to be part of a small team to maintain the BMC Remedy v9 ITSM solution that includes multiple environments, interfaces and client customisations.

CGI offers a competitive compensation package with opportunities for growth and professional development, remote working possibilities are offered as part of this role as well as other excellent benefits including pension and share purchase matching schemes. Your future duties and responsibilities
Your responsibilities will include troubleshooting and resolving incidents and defects, providing support for various environments including development and production. You will have demonstrable experience in producing recommendations for complex resolution of issues, investigating problem tickets and performing environment maintenance, deploying releases and supporting patching etc. You will also be required to provide on call support as part of a rota. Required qualifications to be successful in this role
In order to be able to deliver in your role, you will be expected to demonstrate hands-on experience in Remedy, troubleshooting performance issues and have good understanding of IT infrastructure together with a strong understanding of Remedy ITSM's underlying database structure, including data model, code customisation, and integration.
Experience in solving the problems related to Incident/Problem processes or environment is essential along with the ability to fulfill service requests and changes, such as SRD and SLA creation. Proficiency in design and development of Remedy APIs (Java based) would also be advantageous.

Due to the nature of the work this role will require the successful candidate to hold UK security clearance to SC level. If you do not already hold this level of clearance you must be eligible for, and willing to undergo, SC checks as appropriate. Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

Reference

599441