Assistente de Apoio ao Cliente (Inbound) - Odivelas

Job description

Position Description:

És uma pessoa dinâmica, pró-ativa e responsável? Então esta oportunidade é para ti!
Na CGI, o sucesso vem do talento e compromisso dos nossos profissionais.

Your future duties and responsibilities:

- Atendimento telefónico a clientes para esclarecimento de questões relacionadas com o serviço (Inbound);
- Esclarecimento de questões contratuais;
- Gestão de reclamações;
- Entre outras tarefas.

Required qualifications to be successful in this role:

- Formação ao nível do Ensino Secundário (fator obrigatório);
- Competências informáticas no âmbito do Microsoft Office;
- Experiência profissional no setor energético (fator preferencial);
- Experiência profissional em ambiente de contact center e/ou apoio ao cliente (fator preferencial);
- Disponibilidade para horários rotativos de 2ª a 6ª feira, entre as 9h e as 20h (8h/dia);
- Facilidade no relacionamento multicanal e capacidade de escuta ativa, transmitindo confiança e proximidade ao Cliente- Facilidade de expressão oral e boa fluência verbal;
- Apetência pelo trabalho em equipa e facilidade de relacionamento interpessoal;
- Boa capacidade de relacionamento interpessoal.

Skills:

·  Administrative Support

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.