Application Support Analyst

Job description

Job Description

Application Support Analyst

Position Description
Be part of something rewarding and join our Ministry of Justice support team based in Bridgend as an Applications Support Analyst. Do you want the responsibility of working with high-profile clients? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success? The Crown Service Support Team based in our CGI Bridgend office requires an additional Application Support Analysts.

The Ministry Of Justice is one of the largest UK Government Departments. Working to create a safe, just and democratic society, the account is one of CGIs largest accounts with millions of people using our supported services across the UK every year.

Your future duties and responsibilities
Although this is not a 24hr shift based role, you will be required to be part of a shift rota as our between the hours of 7am and 7pm.

You will be required to provide 2nd line support across a range of applications. You will be required to run various agreed business processes and jobs, and will provide proactive system monitoring as well as checking with the follow through of remedial actions. You will also be involved in impact assessment in response to requests for enhancement / change and respond to and act on customer issues/requests and recognition of client priorities.

Required qualifications to be successful in this role
The ideal person for this must have strong problem solving and analytical skills. You will have proven application support skills with the ability to investigate problems and support junior team members when required. You will be proactive, and must have excellent customer facing skills. It is essential that you are able to liaise professionally with clients and other parties, and understand their issues.

From a technical standpoint you must have good knowledge of SQL and should have the ability to pick up new applications quickly. ITIL experience is desirable but is not essential.
Experience in programming and scripting in applicable technologies which may include shell scripting. perl, python/jython or java and an understanding of UNIX administration.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Client Relationship
·  ITIL
·  Microsoft Office
·  Unix

Reference

621213