Content Designer (DDCW)

Job description

Worthing
The Digital Delivery Centre was set up in 2015 to support HMRC’s Digital by Default ambitions. Following the Agile methodology, the services that we deliver have the user’s needs at the forefront.
We have grown our capacity in the centre by almost 85% in 18 months, and we are now looking for the right candidates to support our future expansion plans.
You will be responsible for writing the content that will help users understand how to manage their tax affairs through HMRC’s new digital services. You will work with software developers, designers, policy and legal teams to produce outstanding digital services and information. The material that you develop will cover a wide range of topics and users, so you will need to be user-focused and know how to write with the user in mind.
- Write high quality content for HMRC’s new digital services that will encourage people to use them
- Take complex language and processes and make them simple to understand
- Develop content in such a way that it will encourage people who rarely go online to use the new services
- Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey
- Work with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
- Experience of writing for the web, with proven ability of creating content that is accessible and usable (ideally, but not essentially, for a government website)
- Experience of user-centered design
- Proven experience in using metrics and user feedback to define/refine content
- Experience in choosing the best format for displaying information to the user
- Ideally you will have experience in working with content management and publishing systems
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.
We want to make sure that we find the right people to work in our teams, and we know that working full-time isn’t necessarily right for everyone. So we’d love to hear from you if you feel you’re a great fit for this role, and would like to work flexibly. As an example, some of our team members work four days a week, but travel across the UK during their working days. Or you might prefer to work three days a week (in a job share scenario) with travel limited to Greater London. If you are the right person for this role, we’ll find the right working approach for you.