Field Service System Support

Job description

Job Purpose and Summary

·  Field service and planning experience
·  Flexible and enquiring attitude
·  Siebel and ORS experience
·  Data Analysis and interpretation
-->

You will be responsible for supporting Field Service teams across multiple NSO’s from field based engineers to office based planners and schedulers. The individual and team will use Siebel and ORS knowledge to support day to day challenges around scheduling decision making as well as process improvement and best practice.

Acting as an interface between NSO’s and central functions to highlight system issues and investigate root cause and impact, liaising between technical teams and end users to ensure rectification in a timely manner as well as ensuring fixes and developments meet business needs. Communication along this process is a key requirement.

Supporting and managing system and process change requests to ensure impact is understood and requirements are understood. Supporting and managing this change process to ensure the NSO (customer) is informed of progress and updates. Testing systems to ensure requirements are met as well as functional design through full test cycles and supporting ‘go lives’ of new system functionality.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
·  Ensure all support requests/queries including but not exhaustive to SR’s, CR’s, BR’s and telephone and email are acknowledged and logged on relevant systems.
·  Ensure all support request/queries are investigated and resolved or were necessary escalated to central functions communicating to NSO along the process.
·  Complete testing cycles for new functional deployments including share point user guide updates.
·  Support and develop Super User community with regular communication and engagement.
·  Small project management as assigned to support service delivery improvement.
·  Analysis of data and scheduling decisions within ORS to look to improve algorithm efficiency to ensure NSO target and requirements are met.
·  Major incident communication and contingency matrix gate keeping and instruction.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
·  Field service and planning experience
·  Flexible and enquiring attitude
·  Siebel and ORS experience
·  Data Analysis and interpretation

You will need

·  Communicate Effectively
·  Plan & Organise Effectively
·  Ability to Take Initiative

Further Information

ExternalLocation: Stockley Park, Uxbridge, Middlesex

Closing Date: - please apply as soon as possible

Canon Benefits:

• Annual Bonus scheme
• Pension scheme
• Private Medical Insurance
• Long service awards
• Enhanced maternity pay
• Enhanced company sick pay
• Long Term Group Disability Cover
• 25 days holidays per year
• Staff Purchase Scheme
• Subsidised restaurant
• Subsidised Dry Cleaning
• Ride to Work scheme
• Employee Assistance Programme
• Flexible Working Policy

No Agencies Please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.