Client Engagement Business Intelligence Analyst - BURBERRY - City of London - Wizbii

Client Engagement Business Intelligence Analyst

  • By BURBERRY
  • City of London (United Kingdom)
  • Information systems

Job description

INTRODUCTION

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

JOB PURPOSE

We are looking for an individual who is keen to learn and who has strong technical skills to hold accountability for maintaining and developing the CRM Database and CRM Business logics, andoverseeing the Offshore Data Engineering team. In partnership with the broader CRM team, youwill also be accountable for scoping, documenting and ensuring timely and quality technical delivery of CRM business requirements.

We work in a fast-paced, dynamic and highly collaborative environment and look for individuals who thrive in this type of setting. We also look for pragmatists and lateral thinkers with creative problem-solving skills, and are capable of confidently and effectively challenging scope and solutions for the better.

RESPONSIBILITIES

DATA ENGINEERING OF THE CRM PROGRAMME

· Own the CRM technical development roadmap and support the continuous evolution of the CRM programme
· Oversee the maintenance, development and improvement of the CRM data platform (architecture, tables, metrics…)
· Identify, scope and translate CRM business requirements into technical deliverables
· Manage the Burberry offshore engineering team to prioritise and deliver business requirements as per timelines
· Document all logics and changes to ensure there is a solid repository of CRM knowledge available to all stakeholders
· Collaborate with product owners, architects, business analysts and engineering teams on CRM dependant cross-functional projects

DATA MANAGEMENT AND DATA QUALITY

· Take responsibility for managing a very wide range of data sources and allowing reliable CRM analytics
· Give guidance and build standards to improve data visibility and quality
· Build and develop an end to end audit and testing approach that ensures the CRM data platform will meet all legal and brand standards
· Being responsible for the maintenance, evaluation and evolution of the algorithms that are set to production
· In partnership with the broader platform architects, coordinate system upgrades schedule to minimise impact on the CRM programme

PERSONAL PROFILE

· BSC or MSC in relevant field
· Demonstrable experience as a data analyst / engineering work experience preferred
· SQL. Experience in coding in other programming languages is also an advantage
· Experience in working with large data sets, data mining and cleansing
· Eagerness to learn new system and work with the most recent developments in big data technology
· Proficiency in Excel and the Microsoft package
· Ability to work independently and deliver a project under tight timelines
· Ability to explain technical aspects in simple terms to both technical and non-technical audience
· Fluent in English
· Affinity for Retail/Luxury sector
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