Customer Services Advisor - Full Time - Oldbury

Job description

£17,757.48 rising to £19,170.36 + excellent benefits. Full Time positions available.

Whatever the enquiry, we'll trust you to do the right thing


British Gas, Swallowfield, Wolverhampton Road, Oldbury, West Midlands B69 2AG

At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our Oldbury Office you’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.

You’ll be part of a well respected and established team of diverse, enthusiastic, outgoing people, who focus on what really matters. You will be responsible for resolving a range of enquiries which make a real difference to our residential and business customers, whether that involves sending out an engineer to deal with an emergency or arranging an annual appliance inspection. You’ll take ownership of each call, getting to the heart of the query, deciding the best course of action, using your initiative and providing the kind of service that earns our customers’ trust. At the same time,

you’ll be promoting our groundbreaking products and services that we know will benefit the customer’s.
Everyone who calls us needs us, and some of our customers are very vulnerable. As their first point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and your passion for providing great service will be all important. Our comprehensive training will give you the knowledge to deliver a first-class customer experience.
In short our Customer Service jobs offer an opportunity to work with people who will inspire you, value your opinions, celebrate great work and have our sights set on your future. We are also interested in any volunteering or community work you may be involved in.

On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few.

Please be aware that all offers of employment for this role are subject to a background check, including criminal and financial checks

For queries or further information, please contact ************@*******.**