Helpdesk Administrator M/F (Facility Management/Service d'assistance)

Job description

Famille / Métier : Facility Management/Service d'assistance

Contrat : CDI

Description du poste :

The Role:
To provide a customer focused Helpdesk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner.
Working hours: 37.50 hours per week, any 5 out of 7, a mixture of morning and afternoon shift (9am – 5pm, 12noon – 8pm, 1pm – 9pm)
In return, we offer an attractive salary and benefits package, including opportunities for training and development.


The person:
Essential
Understanding of and ability to deliver good customer service.
Good written and verbal communication skills.
High degree of attention to detail.
Ability to work under pressure and manage conflicting priorities.
Ability and willingness to work as part of a team.
Desirable
Previous experience of in a customer service/call centre role
Previous experience of using a Computer Aided Facilities Management - CAFM system (in this case Maximo)

Adresse exacte du poste : John Radcliffe Hospital, Oxford