Customer Service Executive - German Speaking (H/F)

Description de l'offre

Booking.com Customer Service Center (France) SAS, one of the support companies in France, is looking for German speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Lille Metropole. As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a full-time (35 h/week) position in scheduled shifts. Next starting dates will be in April 2018 B.responsible Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail; Delivering high level of customer service; Actively participate in various projects within the department; Promote the Booking.com culture within your colleagues. B.skilled Has excellent communication and problem-solving skills; Takes responsibility and ownership; Is passionate about helping customers; Is fluent in both written and spoken German; Is available Full-time (35h/week) and flexible in work schedule; Is in possession of a valid work-permit for France. B.offered We are a performance-based company that offers career advancement and lucrative compensation, including bonus and stock potential. We also offer what is called the “Booking Deal” with competitive benefits. A gross salary of EUR 1855€,- based on 35 hours; Full-time (4 weeks) paid training; Work schedule 4-6 weeks in advance; International working environment; Convenient office location in Lille Metropole (Tourcoing) Quarterly Bonus Plan 6% of your salary, based on set targets; Travel allowance; On-site restaurant