Telesales Agent - Bnp Paribas - City of London - Wizbii

Telesales Agent

  • By Bnp Paribas
  • City of London (United Kingdom)
  • Business / Sales
2018-10-05T12:37:21+0000

Job description

Cardif Pinnacle in Borehamwood is seeking a full-time Telesales Agent within the Financial Telemarketing Services team.

It's a great time to join us on our progressive journey. We are a subsidiary of BNP Paribas Cardif , a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas .

The company is focused upon the provision of creditor, pet and motor warranty insurance. The strategy of the business is to ensure that customers are well serviced whilst focusing on the operational capabilities and efficiency.

Position scope:

To deliver a first class customer experience whilst maximising the value of every telephone interaction with all Cardif Pinnacle client customers. To sell insurance products & retain customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner. Promote a positive image of Cardif Pinnacle & its client companies whilst actively growing the clients business.

Key responsibilities:

· Sell policies for a variety of client companies in compliance with all regulatory requirements.
· Maximise sales opportunities primarily through inbound channels including cross-selling and up-selling. Some outbound selling maybe required.
· Ability to confidently objection handle in order to retain customers through knowing your product while quickly building a natural rapport.
· Answer and handle calls promptly in an enthusiastic, courteous and efficient manner.
· Be a team player, helping drive performance by constantly challenging self & by inspiring others to meet their goals.
· Identify and respond to the needs of customers, resolving queries where possible.
· Understand the client's needs & always try to exceed their expectations.
· Manage change effectively by keeping up to date with any changes in regulations, campaigns or products.
· Able to navigate around basic computer applications.
· Ability to follow a script accurately and compliantly.
· Ability to capture & update information accurately.
· Recognise and feedback any trends or issues identified.
· Share successful sales techniques and best practices with the team to support the team performance.
· Respond to changing priorities and achieve tasks quickly and efficiently.
· Ability to follow processes & procedures effectively in a regulated environment.
· Identify any risks to the department or business. To report any findings to your Line Manager or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised.

Pay/Hours/Benefits

· Competitive salary & excellent benefits
· Monday - Friday, 8.30 - 17.00, 37.5 hours per week
· Plus 1 in 3 Saturdays paid as overtime, 9.00 - 13.00
· 10% Non contributory Pension Scheme + 2.5% matched by company
· 24 days holiday per annum
· Holiday buy and sell scheme
· Birthday day off
· Private medical cover
· Subsidised onsite cafe
· Award winning range of flexible benefits including RAC membership, retail discounts, will writing, childcare vouchers, Art Pass

Seeked profile

Qualifications :

Required Skills and Work Experience

Essential

· Excellent Customer Service & telephone manner.

· Effective communication skills.

· Experience in working towards targets & service levels.

· Basic level of Computer literacy.

Desirable

· Finance or Insurance industry experience

· Contact centre experience

· Sales/sales through service experience whilst working in a regulated environment.

· Outbound sales experience would be an advantage.

Required Qualifications

Essential

· GCSE passes A-C or equivalent including Maths & English.



Desirable

· Basic level of Microsoft Word & Excel

· NVQ in Customer Service &/or Telesales

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About Bnp Paribas

Acteur majeur de BNP Paribas la Banque de Détail en France (BDDF) place la satisfaction client et la capacité d'innovation au cœur de son modèle commercial. Son dispositif commercial se compose d'Agences dédiées aux particuliers et entrepreneurs de Centres de Banque Privée de Centres d'Affaires Entreprises d'une Banque en Ligne et de Centres spécialisés en charge du Traitement des Opérations. Le réseau d'agences accompagne ses clients particuliers et professionnels dans leurs projets que ce soit en termes de banque au quotidien ou de projets plus complexes avec pour objectif de chaque instant leur pleine satisfaction.   Nous rejoindre c'est partager notre volonté de servir nos clients Vous suivrez une formation bac+5 et souhaitez travailler en conseil financier auprès d'une clientèle avertie ?  Dans le cadre d'une convention de stage de fin d'études nous vous préparons à devenir Conseiller Patrimonial   Le Conseiller Patrimonial est responsable de la gestion et du développement d'un portefeuille de clients particuliers et/ou professionnels. Il est l'interlocuteur privilégié en charge de leurs intérêts financiers juridiques et fiscaux.

1507 vacancies open at Bnp Paribas

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