Owned by BNP Paribas, one of the world's top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we've achieved in recent years and the number of major industry awards that we've won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we're the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we'll help you steer from strength to strength.
About the role
In this role you will retain customers by managing and exceeding expectations through delivery of a quality service that promotes our brand values and embraces customer centricity. You will act as a first point of contact for all internal and external colleagues, suppliers and customers to ensure delivery of excellent customer service. It is your responsibility to provide support to manage queries and complaints, owning and resolving to ensure customer satisfaction.
This is a busy role that will require someone who can prioritise and juggle multiple tasks at one time to ensure customers are satisfied whilst managing a high volume of work through to completion. This team has strict deadlines to achieve on a day to day basis so working together as a team is crucial; whilst we need people with an eye for detail you must also be able to work under pressure and deliver to the agreed SLA's as missing these will incur costs and potentially risk damaging the reputation of the business.
You will be joining a team that will offer you the potential to progress your career and really satisfy those with ambition to advance.
Pay zone level A2
Ideal candidate profile
We are looking for a happy and friendly individual who is organised and can produce evidence of experience planning a high volume workload within a similarly demanding co-ordinator role, whilst also remaining calm, focused and with a keen eye for detail and accuracy. It's also important that you can follow a process; although we don't need you to have any technical skills, you must have experience of delivering excellent customer service and be proficient in using basic MS office applications such as Excel, Outlook, Word and data input.
This job requires a common sense approach and we really want to attract someone who will take real pride in their work to ensure that the customer is receiving the best service possible, within agreed levels and that any improvements are flagged, acknowledged and actioned. We need someone who cares about how our customers view us so this is really important. Accuracy is also vital, not only to ensure customer satisfaction, but also so that we can ensure that we are adhering to regulatory best practice.
Finally, we need someone who is prepared to help out with the benefit of the team always in the forefront of your mind.
What's in it for you?
Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
Company Pension (the company will add in up to 10% into your pension pot every month if you put in 5%)
Annual bonus (up to £1,000)
25 days holiday (plus bank holidays)
£16,000 -£18,000 basic salary
We are located on Windmill Hill Business Park just off the Junction 16 M4 and offer free onsite parking and buses also service the business park.
Successful applicants will be invited via email to complete a brief 20 minutes online video interview so you can tell us all about yourself before we decide who to bring in for a final interview. This interview can be done on your mobile phone, tablet or laptop at any time of day so gives you complete flexibility.
Full instructions and a Hints & Tips video will follow.
Here is a recent video that shows life at Arval:- https://youtu.be/dwYJZ1WfGno
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.